Technical error Jackpot Legiano

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that the player's round was paid correctly.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Currently, the most important information is from the source data. Links to websites and screenshots are provided.

1. Technical error 211 (appeared in the bonus after selecting ball number 3) in relation to online casinos:
# indicates a problem with the game software or server;
# Software failure - An error in the game code that may prevent it from working.
# Database problems - Errors in communication with the database, which may include game results or bonuses.

× My case - it prevented me from claiming a prize, prevented the slot machine from working again, prevented me from seeing the color of the 5th ball, and the game contained only 2 red and 2 purple balls.
× Progressive jackpot Cash'N Riches WOWPOT! Megaway It was tested on other casinos from the same device - previous games at Legiano: Green balls - the smallest win; Posido or Alfcasino. Everything continued to work, but the problem persisted after selecting the fifth ball in Legiano during the next bonus round, which was also the last game on the slot machine.
2. Report the error and the amount of the "Cash'N Riches WOWPOT! Megaways PROGRESSIVE JACKPOT" to the game provider, Triple Edge Studio.


× At the end of January, I reported the error and provided the information requested by the consultants via online chat.
× In February, the casino's technical department checked the gameplay on their website, and everything was correct.

× At the end of February, the information was forwarded to the game provider to provide the amount and the color of the 5th ball.
× March - After reporting the information to the game provider, the Cash'N Riches WOWPOT! MEGAWAYS progressive jackpot was removed from casinos. From what I've checked, there is a similar version in casinos, but it's not a progressive jackpot.

What's crucial in my case is that the error that occurred during my game was in the progressive jackpot, and the casino reported this to the game provider. Based on information contained in the article from
https:­//s­lot­mac­hin­ede­sig­nan­dop­era­tio­n.q­uor­a.c­om/­?ch­=10­&o­id=­680­614­0&­sha­re=­396­067­ef&sr­id=­5CD­oDp­&t­arg­et_­typ­e=tribe

The author of the text is David Wright, a longtime slot machine designer and creator. He describes the principle of how the progressive jackpot works in online casinos. Progressive Jackpot - Hitting the jackpot is mandatory.
The main prize starts with a base amount called "RESET VALUE," and then, as you play the slot, a small portion of each bet is allocated to increase the jackpot value—the principle is identical to the Cash 'N Riches WOWPOT! MEGAWAYS slot.
× When the jackpot is actually hit, the full amount is awarded, and then the winning amount resets to the base value—it should be zeroed out.
×The random selection is not based on the spin result, as in the case of other winnings, but on which machine on the link contributed the "lucky contribution"—prizes in the form of system bonuses, additional credits paid to the machine by the player tracking system—not by the game program itself.

MY GAME CONNECTIONS:
February/March An error occurred in the progressive jackpot, information was provided to the provider, and the game was subsequently withdrawn. The question is why this happened only two weeks after the casino was notified.
Observations, conclusions, and data: - The game provider receives information about a request to assign a prize to the round where the error occurred. The main jackpot amount at that point was 14 million.
- The game was deleted after about two weeks.
- I didn't receive any information/official decision about the color I received for 7 months.
- In May, I received an email asking me to restart the machine and reset the round in a game that hadn't been there for a long time...
- I was assigned an amount with the wrong game ID, further confirming that this was my last game with the bonus in question, and you couldn't check anything at first.
- The online consultants have my data blocked and can't check anything from their perspective. I'm immediately redirected to a conversation with another consultant.
- I receive simulations without any game data, game time, or the program in which it was transmitted (this information was supposed to be an official response from the provider).
!!!.
However, I receive a screenshot of a program, I assume from Gamewi­zar­d.c­om—­-->­GamePro or GameManual, a program used to manually generate, for example, a ball.


!!!
I'll add what's even more reprehensible: you're still adding the same amount you gave with the incorrect game ID, and your simulation description says 9 out of 9 events.
This is your simulation with a different number of balls, supported by the probability of receiving a green ball in the game, given your assumptions. And the term 9 events denotes a favorable event and random events in probability – it just so happens that I took advanced mathematics and programming classes in college. **

!!!.
I received simulations of receiving a green ball with the incorrect ID, which is emphasized by the identical amount, descriptions that a mathematician understands, and the probability of receiving the jackpot in the case of the 5th ball and the 4th, I saw perfectly well, which is why I also reported the matter. It favored only me, and all the evidence and facts I presented.

!!!.
And finally, the jackpot was progressive; there wasn't a fixed amount for the green ball, as you stated, which you assumed.


Finally, I'll add that I'm having the same error at another casino in the same game. Only in that case, I pressed the 2 red balls, then the 3rd, and the same error appeared. A person who has been dealing with game bugs and complaints for years has commented on this. This is the first time she's encountered the same jackpot error at various online casinos. She states that this is a deliberate error preventing the player from claiming the top prize and that the game was unfair. Furthermore, I also sent you emails earlier asking you to add the amount with a different ID, and then reset the machine within two days, which doesn't exist. Later, they said the issue had been resolved and the amount had been added, but the ID was still incorrect. Then they said they'd check the new game ID, which has the same amount as before. Nothing adds up, and your goal is still to not assign the correct winning amount. The 7-month wait for any information from you in this case is already quite alarming. Thank you all. I still stand by my 2/3 prize.

Dear KZK1234,

We sincerely apologize for the extended delay and appreciate your patience over the past several months.

Please be assured that we are actively reviewing your request further and working toward a resolution. We understand how important this matter is and will notify you as soon as there is an update.

Thank you again for your continued patience and understanding.

Kind Regards,
Legiano team

To summarize:
You're adding an amount with an incorrect game ID, claiming it's a missing win.
- I repeatedly emphasized in online chat that this is an incorrect ID and that I provided the correct one, including via email.
- I'm receiving information about the exact same amount with the correct game ID.
- The most important information is that I won the main jackpot in earlier rounds and received green balls.
- In the game, when the error occurred, I had only two purple balls and two red balls selected, so it's impossible to receive a ball of a different color than the one specified