An absurd situation in the verification process
Hello! On July 1, 2022, I started the verification process on www.lapilanders.com in order to withdraw my money in the amount of €568.33. And literally immediately I ran into an absurd situation that was created by the employees of the verification department of www.lapilanders.com.
On July 1, 2022, I contacted the support service chat to clarify the documents required for verification. I then uploaded the requested documents to my personal account. Namely: a driver's license (both sides of the document), a utility bill, and a screenshot of my Skrill page with my details.
On July 3rd, I receive an email from support@lapilanders.com that leaves me in a daze:
- "Kindly note that your proof of identity and your Skrill account details documents have been accepted, but your proof of residential address could not be accepted since it has a differenst address than your registration one. Please clarify why is that?".
In response to the email, I take a screenshot of my www.lapilanders.com account details and underline the address on the utility bill with a marker so they can look again and make sure the address on the document is identical.
July 5, 2022 I receive a response email:
- "In order to assist you further , the documents should be clear and in PDF form or photograph of a physical document. Mobile screenshots are not accepted, as well as, scanned or cropped images. A photograph of the whole page of a proof of address, issued in your name, within the last 3 months. The accepted documents are bank/ card statements with your latest transactions and utility bills such as electricity, water, landline, gas, heat, mobile phone bills".
After this letter, I went to the bank and took the card statements, which showed my address in English. At that time, there was only one thought in my head that the employees of www.lapilanders.com had problems with checking documents in Ukrainian. I took a photo of the document and uploaded it to my personal account.
On July 8, 2022, an email arrives that changes the state of stupor to facepalm:
- "Kindly note that it cannot be accepted, since it is not within the accepted documents. In order for your address to be verified, please provide us with a photograph of the whole page of a proof of address, issued in your name, within the last 3 months. The accepted documents are bank/ card statements with your latest transactions and utility bills such as electricity, water, landline, gas, heat, mobile phone bills".
In one letter they contradict themselves. I don't know what to do next, because the verification department of www.lapilanders.com is showing inadequacy.
When it comes to withdrawing money, some casinos show their essence. They create situations in which players on their nerves make rash actions and lose money that casinos do not want to withdraw. I still prefer to deal with the absurd situation and solve the problem.
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