Complaint #5 Krundi Casino

Withdrawal Not Processed for Over 1 Week

By Mrsantosh03

9 months ago

I am facing an issue with Krundi Casino regarding my withdrawal request. I placed a withdrawal of 4000 INR on 3 Aug, and it has been over 7 days now. The payment has still not been processed. They Cancelled My Withdrawal Again And Again

I have completed all necessary KYC verification requirements, and my account is fully verified. I have also contacted their customer support multiple times via live chat and email, but I keep getting generic responses such as "please wait" without any clear reason for the delay.

This situation is causing me stress and inconvenience, and I believe it is against fair gaming and timely payout practices.

I kindly request AskGamblers to investigate this matter and assist me in receiving my rightful withdrawal as soon as possible.

Details:

ID: player#163916

Withdrawal amount: 4000

Withdrawal method: Bank transfer

Casino name: Krundi Casino

Thank you for your support and assistance.

Kind regards,

< personal information removed >

Disputed Casino Krundi Casino

Reason Delayed payment

Amount ₹4000

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mrsantosh03

9 months ago

Dear Krundi Casino Team and AskGamblers,

I am happy to inform you that my withdrawal has now been successfully processed and I have received my funds. While the process took longer than expected, I truly appreciate that Krundi Casino resolved the issue and completed the payment. I hope future withdrawals can be handled more quickly, as that will improve the overall player experience.

I would also like to thank the AskGamblers Complaints Team for their support during this process. Kindly mark my complaint as resolved/closed.

Regards,
Mrsantosh03

Mrsantosh03

9 months ago

Dear Krundi Casino Team,

I understand that investigations can sometimes take time. I just want to kindly ask if there is any update on the status of my withdrawal. Even an approximate timeline would be very helpful for me.

I appreciate your support and request you to please update me at the earliest.

Thank you,
Mrsantosh03

Mrsantosh03

9 months ago

Dear Krundi Casino Team,

It has now been almost 2 weeks since my withdrawal request, and the status is still pending. I have already submitted all the required KYC documents promptly, and the withdrawal amount is not unusually large to justify such a long investigation period.

You have repeatedly asked me to wait, but without providing a specific reason for the delay or a clear timeline for completion. This is far beyond the normal withdrawal processing time for any licensed casino.

I kindly request you to provide:

A clear explanation for the extended delay.

A confirmed date by which my withdrawal will be processed.

I am also requesting the AskGamblers Complaints Team to assist in resolving this matter if it continues to face unnecessary delays.

I look forward to a prompt resolution.

Regards,
Mrsantosh03

Krundi Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $46

Avg. Complaint Duration 9 days

Avg. Response Time 4 days