Complaint #1 Irwin Casino

Problem deposit

By Vladimir G.

1 year ago

On March 22, a deposit was made at the casino, but the money was not credited to the account. I provided them with all the proof checks, but I did not receive any response, and they did not give a time frame for solving the problem. It's just a terrible casino, for almost a week my money is unknown where.

Disputed Casino Irwin Casino

Reason Amount not credited

Amount руб.800

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

VladimirISO

• Europe • 6 reviews

1 year ago

Hello, I confirm that the deposit has arrived. The complaint can be closed. Thanks for solving the problem.

Irwin Casino

• Representative

1 year ago

Hello, dear player and representatives of AskGamblers!

We have checked the information on your question, the funds were credited to your game balance on March 28 at 06:41 UTC, you used this deposit for betting in games on the site.

Best regards,
Irwin Casino

Irwin Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $148

Avg. Complaint Duration 3 days

Avg. Response Time 1 day

Irwin Casino Complaints

See all complaints for this casino

Bonus terms discrepency

Hi,

I won 6133$ with a deposit money bonus on my 3rd deposit of 75 (+37,5$ bonus) that I wagered successfully

THIRD BONUS
06 Sep 2025 14:13
Wagered
37.5 C$
100% Wagered
1 500.1 / 1 500 C$

They only gave me 400$ saying the max win on non-deposit bonus ix x10. But this was a money deposit bonus, so I don't understand.

There was no mention of it when I accepted the bonus

*******3rd Deposit Bonus
75% / $300
Wagering
40 x (b)
Important Bonus Details
Cashable bonus
Expiry Time
7 days
Minimum Deposit
20$

I Sent over 15 emails to their support and escalation team but nothing was done. No answers were provided. Just the same things... x10 on a non-deposit bonus

I have all the emails and link of my winnings also

Thank you

Resolved

$400