Complaint #1 IntellectBet Casino

Holding withdrawals

By markusrh

9 months ago

Its now been 5 days since i requested the withdrawl. I have gotten no updates from support and support is not very helpfull with helping. The only thing support says is "kindly ask you to wait" In the terms of service it says all withdrawls are handled within 24 hours in some rare cases 1-3 days. My account was fully verified within the first day so i dont see why my withdrawl are getting hold this long. Cant talk for sure. but Im sure the withdrawls will not be sent by tomorrow either so i make this complaint now that 5 days has passed. I will be more than glad to provide any more details if needed. And i will close this ticked if this is solved by the time this complaint get looked at.

Disputed Casino IntellectBet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that IntellectBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

9 months ago

Dear @markusrh,

Rest assured that the AskGamblers Complaint Team is in contact with the IntellectBet Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

AskGamblers

• Support Team

9 months ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the IntellectBet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

markusrh

• 1 reviews

9 months ago

Commenting so this case dosent end.

IntellectBet Casino Complaint Stats

Resolved 1 / 1

Avg. Amount N/A

Avg. Complaint Duration 23 days

Avg. Response Time 1 day