Fun Casino - Ignoring ny cashout request

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Good Morning Albert

I am glad you managed to get your funds out of the casino, this is a start, i will follow up on the 50 free spins, possibly Maria made a type in her relay of the information to me so i will check with her on this.

I will also check in on the situation regarding you cancelling your bonuses, i am sorry as i mentioned i am an outsourced company that they have brought in and only been here a week so i dont want to misinform you as i am not familiar with your situation, i would rather chat to Maria at Fun Casino and get the details and get back to you

That i will do shortly

Have a lovely day further

Best
Maria

Hello,
After A lot of headache and frustration Fun-Casino has paid me my winnings. Just to clarify, I never cancelled any bonuses, this is not true and I recalled the the cash out request because the casino asked me to so that they can pay me in small amounts over time. As for the free spins you gave me 50 free spins not 500 which is a HUGE difference.

Hello Again Albert

So i have been working with Maria at Fun Casino regarding your unresolved issue, herewith the feedback in this regard, and i quote.

"We have checked this player's profile. As far as I can see he has been given lots of bonuses some of which were cancelled by the player himself,
I am sorry but i cannot say at this late stage what the reason was that he wan't given automatically his 100% deposit bonus + 50 free spins but anyway he was given them later manually.

As for his cash-outs, so for now he doesn't have any in pending and all his previous cash-outs were paid successfully (maybe only he was notified to change the sums for lower ones to be paid in parts faster) as far as we pay according to the casino wallet refill

In the screen shot you see here some recalls it means player really changed the sums to withdraw"

So firstly from myself i would like to apologise profusely for your bonus not being paid out automatically, this was rectified though, although if any inconvenience as such we do apologise.
Secondly If any emails and chats were unanswered or only attended to in a late manner we apologise for this as well, i have been assured this will not happen again.

If any further amounts are outstanding, please do let me know because as far as we can see via the backend the balance is 0 and there are no any other pending cash-outs (showing the screen on the previous paid ones) and their total sum by the way was over 1.33 btc

So to conclude as a show of good faith we have issued you
500 free spins on the new slot Domnitors.
I have tried to add screen shots here how ever have been unsuccessful, i will continue by emailing them to AG support in case you are wanting further confirmation of the above mentioned

Many Thanks for your time, and please let me know if all is now in order and we can close this query and move on

Kindest Regards
Maria