Complaint #10
Hugewin Casino
Reopening an account after requesting closure for addiction
1 year ago
Hello,
I'm contacting you because I need help. 2 days ago, I asked for the definitive closing of my account on HugeWin, for addiction. The account was closed directly.
Shortly afterwards, caught by a gambling impulse, I contacted support to ask for it to be reopened, which was done, contrary to responsible gambling standards... Which resulted in a further loss of $200.
I've asked support for an explanation, and they won't acknowledge their mistake. Their reply was that when a player asks for the game to be reopened, they accept, so it's my fault. Even if the account was closed for addiction.
I told them that the fairest way to resolve this dispute would be to refund my deposits made after the account was reopened, but they refused.
I'm asking for your help to get compensation, thank you.
I'm contacting you because I need help. 2 days ago, I asked for the definitive closing of my account on HugeWin, for addiction. The account was closed directly.
Shortly afterwards, caught by a gambling impulse, I contacted support to ask for it to be reopened, which was done, contrary to responsible gambling standards... Which resulted in a further loss of $200.
I've asked support for an explanation, and they won't acknowledge their mistake. Their reply was that when a player asks for the game to be reopened, they accept, so it's my fault. Even if the account was closed for addiction.
I told them that the fairest way to resolve this dispute would be to refund my deposits made after the account was reopened, but they refused.
I'm asking for your help to get compensation, thank you.
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