I start playing on 2 May 2016 I deposit over 20.000 euro's in your casino in the time being I always got payed when I had a withdraw the limits were a bit slow 2500 a week but OK i managed to play every time when i had time for it..With or without bonus..
When I deposited on the 9th of August I felt myself lucky to hit a nice 1200x bet win If I recalled it good.. I was so happy.. I cashed a small amount out and waited to play some more after I get my first payment..after 1 week I didn't get payed my withdraw was pushed back to my casino account.. when I contacted casino customer support there said there was been a mistake and nothing was going on..and they would pay me within the next few days and excused me for the troubles..
I thought everything was ok after all I always got payed when I started to play here..then 1 week later the same issue my withdraw of 2500 was pushed back to the after complaining in the chat..they were really sorry again they didn't see what happened but everything was fine my account was long time verified and I should be payed in a matter of days..
on 31/8/2016 I got an email that I breached terms and my account would be terminated and my 500 deposit would be send back to my account..So I checked the terms and they said..
" (ii) Placing single bets in excess of 10% of the value of the bonus credited to Your account until such time as the wagering requirements for that bonus have been met. For example, if you received a bonus of €200, then the maximum bet that can be placed is €20. The 10% rule does not apply if the bet size is less than €5."
your withdrawal has been reversed and your account balance reduced to €500, this has been paid back to your deposit method and your account has now been closed."
I checked there terms and conditions and it said underneath THIS TERM WAS NEVER IN PLAY WHEN I PLAYED.
"*Terms and Conditions last updated on 31st August 2016 (version 1.5)" (thewaybackmachine can prove it before the date and after)
So it looks like they waited until they changed the terms and retrospectively applied them to me which is outrages.
Undertneath the links you can see that it was changed between time beeing.
The term was not in place I have other monitor website which can comply with my claim, I don't want to make advertisement for another website if its approved by AG. Also I have indirect confirmation from the network that the term was not in place from the . quote indirect email " the customer service agent that initially contacted you regarding this issue incorrectly quoted new terms in their email" After this I got never returned to or a proper explanation by the casino.
So i hope they would revise there decision as this is not how you treat your players..I played there with allot of fun it was a good casino but when I won over a certain amount they WON'T want to pay me!!!