Complaint #13 House of Spades Casino

Achievement not counted

By bigfoot75

2 years ago

There is an achievement "take a prize place in a tournament" that I completed by winning first place in a tournament. It has still however, not been marked as being complete. I have contacted the customer service over a week ago, and they said they would send me a follow up email, but I have not gotten one.

Disputed Casino House of Spades Casino

Reason Bonus not given

Amount $750

Discussion

AskGamblers

• Support Team

2 years ago

Dear House of Spades Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

House of Spades Casino Complaint Stats

Resolved 1 / 4

Avg. Amount $214

Avg. Complaint Duration 7 days

Avg. Response Time 4 days

House of Spades Casino Complaints

See all complaints for this casino

I cant upload documents

Hi. I have been trying to upload my bank statement for week now. Every time I press upload site keeps logging me off. And I have asked from chat how I can fix this or can they fix this. But answer is always clear caches but it does not work. I hope u guys can figure out what is going on here. And I have send email to support but they never answered me anything.

Unresolved

Missing task for a bonus

House of Spades has the "House Tour", a series of tasks which by completing them you receive coins, money, and more. I have completed 3 of them, now I'm trying to complete the fourth one. There are 6 tasks at each level. In this level, I have completed 5 tasks and the missing one is "participate in 3 tournaments". I have already participated in 7 tournaments but it says I haven't.

I'm facing this issue for a month. I have contacted the online support, the email, and even my personal manager, which I got for becoming VIP, but no answer. Every week there are 2 or 3 new tournaments, in which I have been participating in, but the task meter that counts how many tournaments I did is still empty.

This is the mission screen showing the missing task:

https://prnt.sc/C4vvEfL9t58n

Here 2 screenshots of two different weeks showing me participating in 5 tournaments:

https://prnt.sc/CKbwUlFCrOvR

https://prnt.sc/Q4o-9fv_wZv-

Here is a screenshot of today in a new tournament:

https://prnt.sc/gjxTkPXgXMcG

The task meter is still empty indicating I haven't participated in any tournament.

I really loved playing in this casino, that's why I became VIP, but after this problem, I'm no longer playing. Support and not even my personal manager seem to help me.

Unresolved

Delaying small €100 withdrawal

Disputed amount 100€.. It's been pending 112hours now.

Their site advised to make complaint, so here I am.

First of all this casino claims to be paynplay casino, it works only when player deposits not when a withdrawal IS made... Their payments site says processing Time IS instant but in reality it's 3 days. I've read lots of reviews about this casino and they don't pay even that 3 Day timeframe. I created this complaint to warn others and also to make them maybe change false info they have on their site or at least explain why they mislead customers. I'm really pissed that there is an awesome paynplay system but some casinos like this are just abusing IT.

Resolved

€100