Complaint #1 Hit Me Casino

Casino trying to steal my winnings

By barelonix

1 year ago

Hello Askgamblers, i won 1315 $ at Hitme casino , got myself verified and requested a withdrawal. But the casino canceled my payout and said they would not let me withdraw my winnings. They said that they had suspicion that I was not playing fair, I tried to find out what the matter was, I was told that they had suspicion and nothing else. And on the basis of mere suspicions they decided not to pay my winnings, I believe that fraud. Im asking Askgambler to help me in this case.

Disputed Casino Hit Me Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Hit Me Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Hit Me Casino

• Representative

1 year ago

Dear Player,

The 3 USD shown in your balance reflects the base bet, not the actual wager placed during Jokerizer Mode. As confirmed by the provider and our evidence, spins in that mode cost 20 coins per spin at a 0.30 coin value, totaling 6 USD per spin. This exceeds the maximum bet allowed under our bonus terms.

The case has been reviewed and closed with the support of AskGamblers. We consider the matter resolved.

barelonix

1 year ago

Why are you distorting information, I played this game without exceeding maximum allowed bet and from the balance I always deducted exactly 3 usd, how then from your words the bet was 6, if from my balance went exactly 3 usd? You can show everyone bet history or i can provide it. This slot does have a jokerizer mode its just a bonus game thats all.

Hit Me Casino

• Representative

1 year ago

Dear AskGamblers Team and Player,

Following a full investigation and confirmation from the game provider, we would like to clarify the reason behind our decision.

The player utilized a feature in the slot Jokerizer (Jokerizer Mode), which allowed them to place bets at a fixed cost of 20 coins per spin. Given the coin value used during bonus play, this resulted in spins valued at 6 USD, breaching our maximum bet limit of 5 USD, as stated in our Terms & Conditions:

Section 12.7 – The maximum bet when having an active bonus is EUR 5 / 5 USDT / 25 BRL or the EUR equivalent in other currencies. HitMe reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of HitMe.

We have amended the players account accordingly and allowed him to withdrawal his original deposit.

We appreciate the cooperation of the AskGamblers team in helping bring this case to a fair resolution.

AskGamblers, please confirm that you have sided with us and confirm we are acting within the rights of our Terms and Conditions.

Hit Me Casino Complaint Stats

Resolved 2 / 2

Avg. Amount N/A

Avg. Complaint Duration 35 days

Avg. Response Time 22 hours

Hit Me Casino Complaints

See all complaints for this casino

Complaint regarding just account closure and confiscated winnings

Dear AskGamblers Team,

I am writing to formally file a complaint regarding a highly concerning experience I had with an online casino that I believe has acted dishonestly and unfairly.

I had a verified account with the casino and regularly played the same set of games. At one point, I successfully made a withdrawal with no issues. Afterward, I made several more deposits and eventually hit a significant win — a maximum win on a single game. I continued playing for a short while, then decided to stop with a total balance of approximately €6,500.

Shortly after requesting a withdrawal, I received an email from the casino congratulating me on my winnings. After 24 hours passed without receiving the funds, I contacted live support to ask about the withdrawal status. I was informed that the withdrawal had already been confirmed and would arrive soon.

However, a few hours later, I was unable to log into my account — it had been closed without warning. When I contacted the live chat again, I was told that my account had been permanently closed due to the alleged use of bots — which is a complete lie and false accusation. I was further told that this was “covered in their terms and conditions.”

I was also told again that my last withdrawal had been approved and would be processed within 7 days. Yet the very next day, I received an email saying my withdrawal had been rejected.

This is absolutely unacceptable and dishonest behavior. I would like to ask the following:

Does the casino imply that it is only possible to win using bots, and that winning naturally is impossible?

If so, how can any user trust the fairness of their games or withdrawals?

How can the casino initially confirm the withdrawal and later reject it without providing any real evidence or investigation?

At no point did I break the casino's terms and conditions. Their accusation is completely unfounded and seems to be a convenient excuse to withhold my legitimate winnings of €6,500.

I am sharing this experience to warn other players not to fall into the same trap. I kindly ask the AskGamblers team if you could assist with this issue or mediate with the casino to ensure I receive the funds I fairly won.

Thank you in advance for your time and support.

Resolved