Declined refund

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Hillo Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear Askgamblers and Buumi Casino Team,

That is not true and you know it also. The picture above is how it is scaled on the phone.

Here is from my laptop view. I took them just now and they clearly shows the whole page. The same message.

I can also prove any way that these emails exists, by video etc. Since they are in my email boxes.

As for the AskGamblers team request, I cannot tell the exact amount of my net losses, since my account is now closed and all the payments are done by Bribe and they do not show the casino.

Best regards,
Mika

Dear Ask Gamblers team & Mika,

Thank you for bringing this to our attention.

User in question has repeatedly set 3 month closures on his accounts, upon which we have always naturally acted accordingly, the latest refund request is based on the very blatantly forged image which user has attached here as well.
Kindly see the font, along with the colour and displacement on alignment in the image user attached.

As a fully compliant and responsible gaming operator, we are always happy to assist with setting timeouts or account closures through our friendly support team. However, in this case, it is evident that the user is attempting to recover losses through dishonest means.

We hope this clarifies the case, but should you have any further questions or concerns, do not hesitate to contact us.

Best regards,
Hillo.com

Dear @liiskis,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.