Complaint #3 Hercules Casino

Hercules Casino Account Blocked After Deposit

By Tonine

2 months ago

Hello AskGamblers,

I am submitting a complaint regarding Hercules Casino.

I deposited 21.25 EUR (USDT) into my account. The deposit was confirmed via email and on the blockchain (TXID: 0x9365c79edfd00a8dc4540a4e6d880f7f96d3287360a04ddd1f7db09d05a5596c).

I have also submitted all required KYC documents. Despite this, my account was **immediately blocked** after the deposit, without explanation.

I have contacted the casino support multiple times at Support@herculescasino.com and Finance@herculescasino.com, but I have received **no response**.

I request that Hercules Casino either:
1. **Reactivate my account with my deposit intact**, or
2. **Refund my deposit** to the original wallet (TXID above).

I am providing all proofs of the transaction and my KYC documents for verification.

Please assist me in resolving this issue, as the casino has so far been unresponsive.

Thank you for your support.

Disputed Casino Hercules Casino

Reason Account closure

Amount €21.25

Discussion

AskGamblers

• Support Team

2 months ago

Dear Hercules Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hercules Casino Complaint Stats

Resolved 0 / 1

Avg. Amount $24

Avg. Complaint Duration N/A

Avg. Response Time N/A