Ag Awards

Mr Slot Casino - Error when requesting my withdrawal

Complaint Info
Disputed casino Mr Slot Casino
Reason Declined payment
Amount $ 1322
Posted on November 12, 2016

I try to make a withdraw from my account by bankwire but unable to. This is not my first time withdraw at Mr Slot casino ,as my previous withdraw i suppose to receive my money by a mailing cheque but they had email me saying they are no longer having this as withdraw method so they have to bank wire me the fund on my first time withdraw. The first time withdraw they ask me to provide all my bank details so they could wire me the fund which i did reicve it already .
This time when i try to make a withdrawal there is a part on their withdraw page ask to provide a bank address as i had type in my bank address this time and try to request a withdraw there is a pop up message keep saying Än expectiong Error had occurred "i don't know why this happen this time as my last withdraw by bankwire i just need to email over my bank detail and the support will help me to send it to their finical department and i am able to reicve my payment ..

This time i had email to them many time i am unable to get any respone could you please help me out

It a withdraw of $1322

Posted on November 16, 2016

Due to technical problems Mr Slot Casino didn't receive AskGamblers complaints notifications and wasn't aware of the ongoing complaint. AskGamblers Complaints Team grants another 96h until all technical problems are resolved.

Posted on November 22, 2016

Hi Julianna,

we are really sorry for this misstake and delay in your withdraw.
The issue should now have been sorted by the support team and finance department and you should have your money on your account.
The money where wired to you the 17 November.
Let me know so everything is ok.

Best Regards,
Fredrik @ MrSlot

Posted on November 26, 2016

Dear @julianna0306,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Mr Slot Casino Complaints

Have trouble with Mr Slot Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy