Ag Awards

Green Dog Casino - Did not honored my welcome bonus as promised

Complaint Info
Disputed casino Green Dog Casino
Reason Bonus not given
Amount £ 40
Posted on April 22, 2016

I recieved an email off green dog casino on Monday the 18th of April offering a 400% bonus plus extra daily £10 bonus if made a deposit and wagered £10 that day.
The following day I made the minimum deposit required which was £10 using neteller. The email stated I had until Friday 22nd April to make a deposit to claim the bonus.
I was not credited with the 400%. The email stated the extra £10 could take up to 72 hours to come into my account but the welcome bonus should of been applied straight away.
I tried to email them using the support email they give on their website on Tuesday night but on Wednesday afternoon I recieved a notification from outlook that the delivery of the email had been delayed.
I tried again today to email them after hearing nothing from them and again outlook sent me a notification with the same message.
I would just like to have my account credited as the email promised. I have attached a screen shot of the email green dog sent as well as the outlook notification

Posted on April 22, 2016

Dear fb_101­539­333­584­20884,

I have searched for instances that match your cirumstances in our contact centre, unfortunately we cannot match a case with the above information. Could I kindly ask you email us once again at suppor­[email protected]­ree­ndo­gca­sin­ or alternatively call us on 020 3457 3257. Please remember to mention this post when contacting us.

We apologise for any inconvenience caused and look forward to resolving your issue as soon as we hear from you.



Operations Manager

Posted on April 25, 2016

AskGamblers Complaints Team sends user's credentials directly to the casino management.

Posted on April 26, 2016

Dear all,

Please let us know if there's some update on this issue. Thank you.

Posted on April 26, 2016

Hi, I resent the email. the first two said that I originally sent bounced back. I am currently awaiting an reply

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