Complaint #36
GreatWin Casino
Extremely hard verification process
2 years ago
Hi.
This complaint is regarding an ongoing issue for over a week now. Last Monday, 25th March, i sent in my documents to be verified. (Proof of address, ID and Crypto Transaction History). The following day im told ID and address documents have been accepted, but crypto document was not accepted. I tried resubmitting the document in PDF, because chat support told me that was the issue, and it was still not accepted. I tried submitting it again and highlighting CLEARLY the transaction made to them, and still not accepted. After 5 days i got told the reason it was rejected was because it only included 2 days of transactions. Tried telling them those were the only transactions within the timeframe they asked for, and after long chats with support they accepted the crypto document. When this was accepted they for some reason decided to not accept the address document, which had been accepted for over 3 days, and tell me "After further review this is not an original file and we require you to send a non-modified version". There are several things that are wrong here.
1. I have never edited the files thats sent in.
2. They dont back this up with anything, they just say its modified, when its not at all.
3. The document was accepted for over 72h, but after finally deciding to accept my crypto document they "suddenly" found something about my address document.
4. My account is not able to withdraw to any method.
So conclusion here is that my account is still not verified even after submitting exactly what they ask for, documents that was accepted "suddenly" being rejected for no reason at all, withdrawl issues in my account, and nothing has happened in over a week. I have been in chat every day for atleast one hour since these issues occurred and it seems they only want to make this process as hard as possible in order for me to lose my money.
This complaint is regarding an ongoing issue for over a week now. Last Monday, 25th March, i sent in my documents to be verified. (Proof of address, ID and Crypto Transaction History). The following day im told ID and address documents have been accepted, but crypto document was not accepted. I tried resubmitting the document in PDF, because chat support told me that was the issue, and it was still not accepted. I tried submitting it again and highlighting CLEARLY the transaction made to them, and still not accepted. After 5 days i got told the reason it was rejected was because it only included 2 days of transactions. Tried telling them those were the only transactions within the timeframe they asked for, and after long chats with support they accepted the crypto document. When this was accepted they for some reason decided to not accept the address document, which had been accepted for over 3 days, and tell me "After further review this is not an original file and we require you to send a non-modified version". There are several things that are wrong here.
1. I have never edited the files thats sent in.
2. They dont back this up with anything, they just say its modified, when its not at all.
3. The document was accepted for over 72h, but after finally deciding to accept my crypto document they "suddenly" found something about my address document.
4. My account is not able to withdraw to any method.
So conclusion here is that my account is still not verified even after submitting exactly what they ask for, documents that was accepted "suddenly" being rejected for no reason at all, withdrawl issues in my account, and nothing has happened in over a week. I have been in chat every day for atleast one hour since these issues occurred and it seems they only want to make this process as hard as possible in order for me to lose my money.
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