Complaint #2 Grand Theft Casino

Delayed €800 payment

By Drage345

3 years ago

Made a pure deposit here and played, withdrew 800 euros on the 9th. It's the 11th now and my withdrawal is still not processed. Support is useless, just repeating that I should wait. This casino promotes instant payouts and they are far from it. I want my withdrawal processed, I don't see what the issue is. I made a pure deposit, played only slots, and my account is verified.

Disputed Casino Grand Theft Casino

Reason Delayed payment

Amount €800

Discussion

Drage345

• 1 reviews

3 years ago

The casino is closing down, so I guess that was the reason for the delayed payment.

AskGamblers

• Support Team

3 years ago

Dear Grand Theft Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Drage345

• 1 reviews

3 years ago

The payment was processed after the complaint got posted. Still didn't receive any explanation why my withdrawal was delayed.

Grand Theft Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $657

Avg. Complaint Duration N/A

Avg. Response Time 12 hours

Grand Theft Casino Complaints

See all complaints for this casino

Delayed Withdrawal in amount of 450 Euro

My withdrawal has been delayed for no reason and it is now over 40 hours pending which is well above their 24 hours advertised on this site.

I know my KYC is fine as this is my second withdrawal.

I have tried to resolve this with chat with no luck and also via email, however they never email me back. It is my belief that they do not intend to pay me this withdrawal.

Resolved

€450