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Got kick out , they took all my money and wont let me access my game history and cashier pages.


ello. This is the 3rd time im suppose to withdraw my winning at the dafa888 online casino. I was playing the iron man 2 50 line which i started my 1st spin with the minimum bet. after a couple of time i hit the bonus,i increase my bet til i Myr6.25..i hit the bonus more then 5times but its quite strange because i didnt get paid as what im suppose to get when i hit 5 of a kind in my bonus game.i keep playing until they suddently kick me out of my game n wont let me log in again.they only let me log in after a few hours later but its getting more strange because they wont let me access my cashier pages and my game history pages. all of my money is gone just like that. I though maybe due to system maintainance my money will get into my account later..but after a few days waiting i decide to contact the support because i still didn't get to see my history and the cashier pages. after a little arguement the customet svc .. i asking him why i didnt get to see my history because i want to make sure of my winning amount .he says my total winnning amount during the period is MYR9100 and the total bet during the period is MYR9470.I get curious with his explaination because all the money is not in my casino account.until he unblock my access to my history pages and he's ended our chat just like that.. its getting more weird when i see my history which my bonus spins is NEVER RECORDED. till now im still waiting for their explaination n the detail of my game history.i didnt get any money after i spend alots to play in their casino. Such a big liar.
Disputed Casino Dafabet Casino

Discussion

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@sikejulis,
It's a nice practice to confirm is your complaint resolved or not, thank you.
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@sikejulis,
We got information from the casino that this issue is resolved can you please confirm?
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This complaint is unresolved. Neither the player nor the casino respond to this complaint.
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Any new update considering this complaint?

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068