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Dafabet Casino - Got kick out , they took all my money and wont let me access my game history and cashier pages.

Complaint Info
Disputed casino Dafabet Casino
Reason Software glitch
Posted on December 31, 2014

ello. This is the 3rd time im suppose to withdraw my winning at the dafa888 online casino. I was playing the iron man 2 50 line which i started my 1st spin with the minimum bet. after a couple of time i hit the bonus,i increase my bet til i Myr6.25..i hit the bonus more then 5times but its quite strange because i didnt get paid as what im suppose to get when i hit 5 of a kind in my bonus game.i keep playing until they suddently kick me out of my game n wont let me log in again.they only let me log in after a few hours later but its getting more strange because they wont let me access my cashier pages and my game history pages. all of my money is gone just like that. I though maybe due to system maintainance my money will get into my account later..but after a few days waiting i decide to contact the support because i still didn't get to see my history and the cashier pages. after a little arguement the customet svc .. i asking him why i didnt get to see my history because i want to make sure of my winning amount .he says my total winnning amount during the period is MYR9100 and the total bet during the period is MYR9470.I get curious with his explaination because all the money is not in my casino account.until he unblock my access to my history pages and he's ended our chat just like that.. its getting more weird when i see my history which my bonus spins is NEVER RECORDED. till now im still waiting for their explaination n the detail of my game history.i didnt get any money after i spend alots to play in their casino. Such a big liar.

Posted on December 5, 2014

Dear @sikejulis,
Any update considering your complaint? Thank you.

Posted on December 8, 2014

Dear sikejulis,

I am sorry to hear about the poor game play you seem to have experienced at Dafabet Casino.
I haven't been able to locate your account with the information provided on this thread.

Can you please provide me with your username?

Best regards
Dafabet Casino

Posted on December 11, 2014

Any new update considering this complaint?

Posted on December 15, 2014

This complaint is unresolved. Neither the player nor the casino respond to this complaint.

Posted on December 27, 2014

We got information from the casino that this issue is resolved can you please confirm?

Posted on December 29, 2014

It's a nice practice to confirm is your complaint resolved or not, thank you.

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