Closed account and not received money

I have played a game on go go Gold Casino and I had won 2,300 and some change I had cashed out $1,000 and they said that they will cash it out within 8 hours if you're blinds it's 8 hours and 24 hours and they have not sent me my money yet buy you having a bronze metal you get the cash out within eight hour or within 24 hours and I have not received my money yet now by me keep giving them complaints now they don't close my account saying that I was interfering when I was just only trying to log in my account that I got $800 on it and now they're not playing Fair I got documents and everything that I need to show if the case may need to be