Complaint #2 Ghostino Casino

Account Verification Too Long

By raphamps0

4 months ago

I had submitted the required documents Friday 5PM Eastern Time but till now still under review.

No clear advice what is causing the delay. Every time you reach support via chat and email, they will just tell you that it is still under review.

As per FAQ it should only reach up to 24 hours but in my case, it is way beyond that time.

Disputed Casino Ghostino Casino

Reason Verification issues

Discussion

raphamps0

4 months ago

Issue with Ghostino still not fixed

AskGamblers

• Support Team

4 months ago

Dear Ghostino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Ghostino Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $678

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Ghostino Casino Complaints

See all complaints for this casino

Ghostino Casino -They closed account and confiscated all money

Hello everyone, I want to share my incredible experience with this casino. I registered and deposited up to 200 USD. I played and placed bets, most recently on the Brazilian Serie A. It's a major league. After my account reached $1,355, I decided to request $1,000 to my wallet. They took a long time to pay out and, when I asked, told me to wait. Then they sent me an email about verification, which I completed. They then requested additional documents confirming my address, which I also provided. After some time, they closed my account, claiming I violated something. No evidence and no nothing. I didn't bet on lower leagues, I didn't break the rules, and I only had one account. Don't play here; after verification, they close your account and take all your money for no reason. I'm attaching screenshots from the email; they deleted the screenshots from the chat when they closed the account.

Unresolved

$1,355