Mark all as read

Settings

Notifications
Casino Complaints

£25 paid for £94 withdrawal


user_avatar badge
By Adam O.
11 years ago
Message on forum
I have played a no deposit bonus at this casino, I successfully met all terms which included a playthrough and a maximum £70 cashout. I spoke to support who advised that I had to make a deposit of £25 in order to withdraw anything. Also, advised this could be withdrawn straight away.

So, I deposited the £25 (with the £69.xx) so I had a nice £94. I requested to withdraw and it all went through but upon processing, they decided they were going to only payout the £25 and not the rest.

I feel utterly conned and misinformed. If there was any issue the bonus amount should have been removed from balance, meaning that I made no deposit and not having issues. I would like the remaining £69 via Neteller as agreed.

I've played fair, this casino doesn't seem to want to.
Disputed Casino Club Vegas USA
Amount £69

Discussion

User name loyalty-level-2
No and they have also stopped replying to my emails too.
User name
Dear @mradamozzy,
Any update considering your complaint? Thank you.

Club Vegas USA Complaint Stats

Resolved 0 / 1
Avg. Amount $86
Avg. Complaint Duration 7 days
Avg. Response Time 8 days