Complaint #22 Fun Casino

Withholding £3,000 withdrawal

By M50123

4 years ago

Set up new account on May 17, deposited £1650 total. Made £3000 withdrawal 24 hours later and have yet to receive the funds.

Fun Casino requested Enhanced Due Diligence a short time after the withdrawal request. I’ve submitted all items requested (and more) and they still make excuses / don’t respond.

Their latest request was a pdf of my revolut account, which I provided 8 days ago. They have not responded to me since. It’s now 6 weeks and it’s clear they are defrauding me.

Please advise how you can help. I can share any emails and documentation required.

Disputed Casino Fun Casino

Reason Delayed payment

Amount £3000

Discussion

AskGamblers

• Support Team

4 years ago

Dear @M50123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fun Casino

• Representative

4 years ago

Hello user M50123,
We regret that you had encountered some difficulty when trying to withdraw your winnings. We take these things very seriously and have had the issue resolved, and as a matter of fact, you were able to withdraw your winnings after providing the right documentation.

We hope that you can take back the complaint against us, now that everything is in order.

Feel free to reach out to me in case there are more issues.

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per Fun Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Fun Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $4,272

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Fun Casino Complaints

See all complaints for this casino

Verification issue and not withdrawing funds, can't understand

I have had issues trying to withdraw my funds, they keep on telling me I need to upload different documents which I keep on doing even though my account states it’s verified on the verification page. I have had multiple live chats with them and also emails which are attached, it is a lot of money that I have deposited (£3000) and I won £3744 which I would like in my bank account, on the last email received it stated if the correct information isn’t submitted they will close my account. I first tried to withdraw £139 which they said my bank cancelled the request even though my bank didn’t, I then tried to withdraw a bigger amount and this is where I am currently.. No answers from them and every time I go on live chat they say more documents are needed but they don’t contact me to tell me this.

Resolved

£3,744