Complaint #5
Frenzino Casino
I request the release of €225.20 or clear proof of a specific rule breach
5 months ago
I deposited €50 twice and used the promotional free bets strictly according to the rules on basketball events.
After winning, the casino cancelled my withdrawal and removed €225.20 from my balance, stating only:
“your withdrawal has been cancelled by the payments department due to a breach of Terms & Conditions.”
The casino referred generally to Clause 11.1 (Prohibited Practices) but did not specify which sub-clause (a–e) I allegedly violated, nor provided any evidence.
I have only one account, no cheating, no bonus abuse, and all bets were placed manually.
A generic T&C reference is insufficient to confiscate player funds. I request the release of €225.20 or clear proof of a specific rule breach.
I am asking provide me which term and conditions break no provide me details
Casino send me email copy paste website terms and conditions
After winning, the casino cancelled my withdrawal and removed €225.20 from my balance, stating only:
“your withdrawal has been cancelled by the payments department due to a breach of Terms & Conditions.”
The casino referred generally to Clause 11.1 (Prohibited Practices) but did not specify which sub-clause (a–e) I allegedly violated, nor provided any evidence.
I have only one account, no cheating, no bonus abuse, and all bets were placed manually.
A generic T&C reference is insufficient to confiscate player funds. I request the release of €225.20 or clear proof of a specific rule breach.
I am asking provide me which term and conditions break no provide me details
Casino send me email copy paste website terms and conditions
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