Fortune Coins Casino - Fortune Coins Stole My Money

I don't know if my first complaint went through. I redeemed a 100 dollars from fortune on 10/10/24. They have lost my money and they cannot give me any information about it. I threatened to dispute the transactions because it has been almost two months. Now they are fighting the transactions saying I made the purchase. I know i made the purchase. They won't give me my redemption money. The bank says because it's a debit transaction and not a credit transaction they won't move forward on the dispute and I need to get the money from Fortune. I can't believe they can't help me.