Complaint #7
FatBoss Casino
Deposited crypto casino want to pay via my bank
5 months ago
Hi AG
I won 7500 EUR on the casino 2nd Welcome Deposit Offer, I deposited in crypto, I was asked to produce the obligatory ID requirements, Photo ID and proof of address (utility bill) and selfie ID.
I was then alarmed when they also wanted a copy of my personal bank statement, I found this odd as if it was needed to ascertain proof of address they had already had this in the form of a utility bill, I reluctantly sent it anyway.
I was then told several days later that my withdrawal to crypto was cancelled and that the ONLY way I could receive the winnings were via the IBAN associated with the bank account they had the statement for.
I was extremely outraged by this, as the whole reason I deposited crypto was to avoid involving my personal bank account.
I explained that my bank would likely close my account down for fraud if a credit that big was dumped into the account from an online gambling company, especially where no corresponding deposit was made beforehand.
I explained they are breaching AML regs as well, the payment for that reason HAS to come back to the original method (crypto)
Please can you contact the operator to simply pay me via crypto, there is no way my bank will keep my account open if this payment hits my bank account, they will close the account.
Thanks
I won 7500 EUR on the casino 2nd Welcome Deposit Offer, I deposited in crypto, I was asked to produce the obligatory ID requirements, Photo ID and proof of address (utility bill) and selfie ID.
I was then alarmed when they also wanted a copy of my personal bank statement, I found this odd as if it was needed to ascertain proof of address they had already had this in the form of a utility bill, I reluctantly sent it anyway.
I was then told several days later that my withdrawal to crypto was cancelled and that the ONLY way I could receive the winnings were via the IBAN associated with the bank account they had the statement for.
I was extremely outraged by this, as the whole reason I deposited crypto was to avoid involving my personal bank account.
I explained that my bank would likely close my account down for fraud if a credit that big was dumped into the account from an online gambling company, especially where no corresponding deposit was made beforehand.
I explained they are breaching AML regs as well, the payment for that reason HAS to come back to the original method (crypto)
Please can you contact the operator to simply pay me via crypto, there is no way my bank will keep my account open if this payment hits my bank account, they will close the account.
Thanks
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