Very long withdrawal period

Dear @Tdrn711,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Thank you for your message and for sharing your concerns.

We have reviewed your account and withdrawal history carefully, and would like to clarify the situation:

. Initial Withdrawal Timeline: Your first withdrawal request was canceled on your side. While it may have appeared as “pending,” it could not be processed. You were advised to submit a new withdrawal request, which you did on March 24th. The processing timeframe always applies to the active withdrawal request, not to the initial request that was canceled.
. Balance Visibility: On our platform, withdrawal amounts are not deducted from the playable balance until the request is fully approved and processed. This is a deliberate system design to ensure security, accuracy, and flexibility in case of technical or payment issues. At no point is there any intention to pressure players to continue playing or to cause them to lose their funds.
. Gameplay and Balance: Following your withdrawal request, you continued to play and have used the entire balance. As a result, there are no funds currently available for withdrawal.
. Payout Policy: We operate under a 100% payout policy, and all legitimate withdrawals are processed in full accordance with our Terms and Conditions. Any delays are due to routine internal checks, including compliance verification, security assessments, and coordination with payment providers, which are necessary to ensure safe and secure transactions.
. Account Closure: As requested, your account has now been closed.

We regret any frustration or inconvenience this situation may have caused and want to emphasize again that there was never any intention for you to lose funds. Our priority is always to ensure safe, accurate, and fair handling of all transactions.

-The FantasyBet Team

First of all, if these incompetents had processed withdrawals within the timeframes stipulated in their terms and conditions, I wouldn't have played again. I'd been waiting for my withdrawal for over five days, and now they're going to claim it wasn't processed because I gambled everything away, which is EXACTLY WHAT THEY EXPECTED. I gambled everything away on March 29th, even though my withdrawal was dated March 24th and my initial withdrawal was on March 21st. They haven't respected the terms and conditions, as it doesn't state that the processing time can exceed 24 hours. I therefore request a refund of the €1700 I deposited on their platform since they violated their own rules. It's THEFT to not respect the deadlines; to this day, if I hadn't gambled the money away, I'm not even sure they would have paid me. This casino is a place to avoid at all costs! They take your money but don't give it back. It's disgusting!

Dear @Tdrn711,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.