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Withdrawals not paid


Hello, good day,
I have a little problem with the online casino - Fairplay -.
I made 4 payouts last week. 1. 18.3.19 with 30 €; 2. 18.3.19 with 40 €; 3. 19.3.19 with 10 € and 4. 19.3.19 with 70 €.
All payouts were processed last week and paid out to me. I have received only one payment (70 € in one piece) on 21.3.19.
I'm waiting for the other payouts in vain and I've also written to the casino more often but have not received a concrete answer.
I made 3 payouts with (wiretransfer) and made 1 payout with (immediately).
I hope you can help me to get my money. I have never had any problems with online casinos. Fair play is the first (only) so far.
I'll send you screenshots of my bank and casino so they can see how many payouts I've got there and which ones I've just received.
I very much hope for your help.
Yours sincerely
Dennis Franz
Disputed Casino Fairplay Casino
Amount €80

Discussion

User name

Dear @Nemo3007,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi,

We would like to confirm that we have been in contact with the Nemo3007 via email, where we confirmed that the bank transfers were done a while ago from our side. We provided transaction details for Nemo3007, stating when the transfers were processed from our side and reference numbers, to follow up with his bank, so they can trace the transactions. So far we are still waiting for Nemo3007 to get back to our Support to confirm whether his bank could trace the transactions or not.

To sum up, this was totally out of our hands, as it appears that the banks themselves took too long to process the transactions.

Should there be any further questions, please get in touch with our support.

Regards,
Fairplay Casino

Fairplay Casino Complaint Stats

Resolved 1 / 1
Avg. Amount $90
Avg. Complaint Duration 6 days
Avg. Response Time 4 days