Continuous delay in verification

I have used my FairPari account normally for some time, making deposits and withdrawals without any problem. When I was trying to make a withdrawal. They asked me to provide documents for verification, which triggered an identity verification process (case #9557195).
I have submitted every document requested, promptly and in full: national ID card (twice, different backgrounds/angles), a bank statement, a complete month’s transaction history (CSV and PDF), 19
After each submission, support confirms the documents were “sent to specialists” and asks me to wait for notification — but no further update follows. It has now been about 2 weeks days with no resolution despite repeated follow-ups via email and live chat.
Requested outcome: Pay/process my balance of 10.000.000 UZS to my original payment method immediately, or provide a specific, documented reason for refusal.