The account was blocked without reason and judged

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Emperia Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear AskGamblers Team,
Regarding player GOGOME, the account failed mandatory KYC after documents belonging to a third party were submitted. As a result, we were unable to verify the identity and legitimate ownership of the account and its balance.
This constitutes a breach of our Terms 2.2.6, 2.4.3 and 2.4.5. Under clauses 7.5 and 9.3, such activity allows the casino to refuse the withdrawal, close the account and forfeit the balance. Therefore, the disputed €369 cannot be paid.
Relevant Terms & Conditions:
2.2.6 — You cannot transfer, sell, or pledge your Account to another person, including ownership of accounts, winnings, deposits, bets, rights and/or claims.
2.4.3 — You participate in the Games on your own behalf and not on behalf of any other person.
2.4.5 — All information provided to us must be true, complete, and correct.
7.5 — We reserve the right to refuse a withdrawal claim in case of fraud, suspend the Account and not process the payment.
9.3 — In case of fraudulent, unlawful, dishonest or improper activity, we are entitled to block the Account and forfeit all Account balances.
The player was informed of this decision by email. Supporting KYC evidence can be provided directly to AskGamblers for confidential review to avoid exposing sensitive information publicly.
Best regards,
Emperia Casino Team

If my kyc is wrong ok I won't beat around the bush please pay me what is due I won the tournament please pay what is due to me

Dear Emperia Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.