Complaint #1
Dragonslots Casino
Payment of 1100 delayed
5 months ago
Hello, good morning, greetings to ASKgamblers and Dragon Slots Casino. The reason I'm contacting this complaints department is as follows:
I've played quite a bit at this casino, and every time I've withdrawn using VISA, the withdrawals have been quite fast. However, in my last withdrawal request, the casino returned the amounts to my gaming account that they said they hadn't been able to process. They sent me the following message: "We inform you that withdrawals 2001437 and 2001392 failed after we completed processing. The amount has been returned to your gaming account. According to your account information, you have already made a new withdrawal request using a different method."
Based on this message, they suggested I make a withdrawal with a different provider, which I did via bank transfer.
The casino correctly requested documents verifying my bank account, as well as a document showing the date, time, and amount of the transaction (which I provided). I uploaded the requested documents within one hour, and they were approved.
Afterward, I requested three withdrawals of €600, €300, and €200. I was surprised that these withdrawal requests weren't processed as quickly as the previous ones. I contacted them via chat, and the responses I received were somewhat rambling and repetitive, which confused me as I didn't get a clear answer about the withdrawals, which totaled €1,100. I hope the casino can resolve this issue and process the pending withdrawals.
I've played quite a bit at this casino, and every time I've withdrawn using VISA, the withdrawals have been quite fast. However, in my last withdrawal request, the casino returned the amounts to my gaming account that they said they hadn't been able to process. They sent me the following message: "We inform you that withdrawals 2001437 and 2001392 failed after we completed processing. The amount has been returned to your gaming account. According to your account information, you have already made a new withdrawal request using a different method."
Based on this message, they suggested I make a withdrawal with a different provider, which I did via bank transfer.
The casino correctly requested documents verifying my bank account, as well as a document showing the date, time, and amount of the transaction (which I provided). I uploaded the requested documents within one hour, and they were approved.
Afterward, I requested three withdrawals of €600, €300, and €200. I was surprised that these withdrawal requests weren't processed as quickly as the previous ones. I contacted them via chat, and the responses I received were somewhat rambling and repetitive, which confused me as I didn't get a clear answer about the withdrawals, which totaled €1,100. I hope the casino can resolve this issue and process the pending withdrawals.
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