Complaint #28 Dafabet Casino

Deposit not credited in my account

By kishore271993

8 years ago

< personal information removed >
I have deposited 1000 INR on 7th June at 18:21.
Till now balance has not been credited to my account.
Yesterday night I contact customer care live chat they told I have deposited in inactive account which is under maintenance and check time to time ur money will be credited later.Then he told me to deposit in hdfc account and he sent me a mail regarding hdfc account details.I deposited 1000 INR in ICICI bank account number ending with ****0567

Today morning I contacted customer care live chat they are telling me that 1000 INR is already claimed and credited to different account how is this possible?
I haven't disclosed my reference number to anyone how can someone claim my money without my reference number???
As soon as i deposited on 7th at 18:21 and I updated reference number, screenshot and time summited in 3-5min in this mean time how can someone can claim and credited in different account how is it possible???
In screenshot it is clearly mentioned my account holder name KISHORE ***** J without matching and checking how can u credit in different account???

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹1000

Discussion

AskGamblers

• Support Team

8 years ago

Dear @kishore271993,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Dafabet Casino

• Representative

8 years ago

This matter has been addressed directly with the player and is now resolved.

Best regards

Dafabet management

AskGamblers

• Support Team

8 years ago

Dear @kishore271993,

Please keep in mind that all your attachments have been removed due to the fact they were all containing sensitive personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on.

https://www.askgamblers.com/complaint-guidelines

Thank you for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1510 / 1584

Avg. Amount $1,160

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 903 out of 944 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

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Complaint Details:

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