Ag Awards

Raging Bull Casino - Delayed verification process

Complaint Info
Disputed casino Raging Bull Casino
Reason Verification issues
Amount $ 1600
Posted on February 27, 2017

It has been 20 days since I submitted verification documents. First time. I sent them few more times after than to various emails, suggested by an agent via live chat. bankinĀ­[email protected]Ā­agiĀ­nbuĀ­llcĀ­asiĀ­no.cĀ­om,, supporĀ­[email protected]Ā­agiĀ­ngbĀ­ullĀ­casĀ­, and one more - [email protected] grandfortunecasino - which is a sister casino of raging bull, apparently.
Well - I must say these guys are nearly impossible to communicate with - live chat is frequently absent, emails are never responded to, and phone number is a joke. I am pretty sure the number is fake - there is some music playing, and thats all, phone is never picked up. This is by far the worst RTG casino - in terms of service - that I ever encountered. I strongly suspect this casino to be a *total FRAUD*. One red flag - the recent no rule bonus promotion - there is no shortage of their promotional emails in my mailbox. I assume, it is a tactic - to rapidly accumulate large sums of money, and delay payments on the winnings forever. My $1600 has been denied, reason sited absence of verification documents - what a joke - I sent in the verification documents way before I claimed any winnings. The latest excuse agent in live chat gave me - "too many requests to process, sorry of the delays, thank you for your patience".

Posted on March 3, 2017

Dear Raging Bull Casino,

Please let us know if there's some update regarding this case.

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