Refund declined with absurd reason
Message:
i was playing on the casino with a no deposit bonus..i won and then they said to me that i must make a deposit and send to them the verification form...i completed them and then they said to me that i am not able to cashout cause i am from a ban country i have to make 3 deposits first before i use any bonus..they voided my 100 i was won from my bonus and they left me with 30$ on my account from my last deposit.i was playing with my own real money and i won again...then i made a withdrawl request fo 100$ and they declined it as they said cause for to make any withdrawl request i should have made 3 deposits..they voided again from me 100$..this winnings was from my real own money..after of all that , i said to them that i want deposit refund..they said to me that i will have my money before the end of the previous week..today they said to me that the finance department advised them thay the dont refund my deposit back cause i played down the 30 $..yes i played the 30$ but i won 100$ which they voided..
i was playing on the casino with a no deposit bonus..i won and then they said to me that i must make a deposit and send to them the verification form...i completed them and then they said to me that i am not able to cashout cause i am from a ban country i have to make 3 deposits first before i use any bonus..they voided my 100 i was won from my bonus and they left me with 30$ on my account from my last deposit.i was playing with my own real money and i won again...then i made a withdrawl request fo 100$ and they declined it as they said cause for to make any withdrawl request i should have made 3 deposits..they voided again from me 100$..this winnings was from my real own money..after of all that , i said to them that i want deposit refund..they said to me that i will have my money before the end of the previous week..today they said to me that the finance department advised them thay the dont refund my deposit back cause i played down the 30 $..yes i played the 30$ but i won 100$ which they voided..
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.