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Dafabet - Not reopening my account


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By Keliyo
1 year ago

I have been asking for a long time to open my account but the Dafabet team is not opening the account again My account was closed without reason When I asked about this I was told that we need some documents to reopen your account 👉1. Your PAN ID 2. Your photo with your PAN ID 3. Your bank account details for proof of address

I sent all the documents mentioned by them several times through email but could not get any done by them, so I came back and contacted the Enki team, then I was told that for your account verification, we need one or your government ID, your Aadhaar. Your photo with card or Aadhar card

As per her instructions, I sent her my Aadhaar ID or photo and my bank account statement for my Aadhaar ID or address proof via email.

Still, my account has not been reopened When I contacted back, everyone asked me to send the documents back or also told me that my account would be reopened within 24 hours. As per the instructions, I sent all the documents back but my account has not been opened yet.

👉I have more than 70 thousand rupees in my account, please help me by opening the account back.

👉 List of documents sent to me for account reopening 1. My PAN ID 2. Photo holding my PAN ID 3. My Aadhaar ID 4. My photo with my Aadhar ID 5. My bank account details, for address proof

Disputed Casino Dafabet Casino
Amount ₹70000

Discussion

User name

Dear all,

Following a careful review of valid information and proof presented by Dafabet Casino management and Keliyo during the complaint process, the AskGamblers Complaint Team has reasonable grounds to suspect that the player didn't use our services in good faith.

The AskGamblers Complaint Team maintains zero tolerance toward players trying to abuse our complaint service. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

User name
Dear valued customer,

We are looking into your case and will get back to you the soonest.

However, allow us to mention that initially, we have noticed that you have forwarded 2 usernames in your screenshots, and also allow us to point out the following term from our company.

4.4 You may open only one Account with Us. Any additional Accounts that are opened may be closed by Us and any outstanding amount returned to you or all such Accounts may be treated as one joint Account and merged together by Us, in either case at Our sole and absolute discretion. You agree that We shall use any method it deems reasonable to determine if two or more Accounts belong to the same customer.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1479 / 1554
Avg. Amount $1,139
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 875 out of 917 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000