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Wont pay my winning and locked my account


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By ce0111
12 years ago
Message on forum

i just register at dafa888 at 17-03-2013 and get sign up bonus rm50. and i was do lucky when get jackpot from progressive game cinerama rm62.000 and sent they my valid id. But i really shock and confuse after i made deposit as they t&c i must made 1st deposit if want to withdraw,they locked my account with reason that i have multiple account and to do investigation. I never register at dafa before! and when i ask how long the investigation proccess they just said can give me the answer now and wait for they notification by email! Why they accept my deposit and denied my withdraw? is that just cause i get the jackpot by your free bonus? please dont cheat new player with your fake free bonus. i still wait my account to be open so i can withdraw my winning. till now i never get any email notification from dafa888. Please help me with this problem. thx

Discussion

User name

 We received the screen shots from casino, which obviously show multiple accounts from the same IP address! It's strictly against the rules, so this complaint is solved!

User name loyalty-level-2

no,never resolved.dafa never call me. they just closed it. its they dirty trick to get more player!

User name

 Is this isue resolved?

User name

Hi ce0111,

One of our executives already contacted you regarding this concern. If you have further inquiries regarding your complaint, you may drop us a call.

Regards,

Dafabet Casino

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068