Complaint #1671 Dafabet Casino

Withholding payment despite KYC submission

By Vaseem V.

10 months ago

Hello AskGamblers Team,

I am filing this complaint against Dafabet regarding delayed withdrawals despite full KYC submission.

Account Details:

Username: Vaseem688

Registered Email: <removed>

Country: India

Facts:

On 13–14 September 2025, I uploaded all required KYC documents:

PAN card front & back selfies

Aadhaar card front & back

Aadhaar card front selfie

On 15 September 2025, Dafabet support confirmed by email: “Your document is still being checked.”

Since then, Dafabet repeatedly responds in live chat with the same line, “please wait 3–5 minutes / under review” without giving any timeline or supervisor.

In multiple chats (with agents Jordan, Honey, Ravanam, and Ken Stornes), whenever I pressed for a clear answer, the chat was abruptly ended.

On 17 September 2025, they again asked me for the same documents already submitted on 13–14 September.

Pending Withdrawals:

464262969 – ₹30,000

464262799 – ₹33,000

464262656 – ₹3,00,000

464106997 – ₹5,000

464107042 – ₹19,000

464106947 – ₹15,000

464106883 – ₹10,000

464106866 – ₹10,000

464106831 – ₹5,000

464262467 – ₹2,40,000

Total Withheld: ₹6,62,000+

My Position:

Dafabet is deliberately stalling by resetting the verification process.

I have already complied fully with KYC requirements.

Funds are being unfairly withheld despite completed documentation.

My Request:

I respectfully request AskGamblers’ assistance to:

1. Ensure Dafabet finalizes my KYC immediately.

2. Ensure all pending withdrawals are released.

3. Prevent further excuses or repeated document requests.

Evidence Attached:

1. Screenshots of all pending withdrawals.

2. Screenshots of document uploads (13–14 Sept).

3. Dafabet’s 15 Sept email confirmation.

4. Multiple live chat transcripts showing repeated delays.

Thank you for your support.

Sincerely,

Vaseem (Account: Vaseem688)

Disputed Casino Dafabet Casino

Reason Verification issues

Amount ₹662000

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Vaseem688

• India • 1 reviews

9 months ago

Now problem resolved thanks Askgambler

Dafabet Casino

• Representative

9 months ago

Dear valued customer,

We can confirm that your documents have been validated and withdrawals completed, and that our customer support team has contacted you with the transaction UTR numbers.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Vaseem688

• India • 1 reviews

10 months ago

Thank you for your reply. However, this is the same response I have been receiving for days without any progress. I kindly request Dafabet to provide: (1) written confirmation whether my KYC is complete, and (2) the exact timeline when my pending withdrawals (₹6,62,000+) will be released. Please avoid generic ‘we are looking into it’ replies, as I have already complied with all document submissions on 13, 14, 17 and 18 September.”

Dafabet Casino Complaint Stats

Resolved 1340 / 1406

Avg. Amount $1,105

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

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July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

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I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

"Sorry, there was an error with your withdrawal. (Code: 310)"

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Attached evidence:

1. Screenshot confirming my documents are verified/approved

2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

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