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Withholding payment despite KYC submission


11 months ago

Hello AskGamblers Team,

I am filing this complaint against Dafabet regarding delayed withdrawals despite full KYC submission.

Account Details:

Username: Vaseem688

Registered Email: <removed>

Country: India

Facts:

On 13–14 September 2025, I uploaded all required KYC documents:

PAN card front & back selfies

Aadhaar card front & back

Aadhaar card front selfie

On 15 September 2025, Dafabet support confirmed by email: “Your document is still being checked.”

Since then, Dafabet repeatedly responds in live chat with the same line, “please wait 3–5 minutes / under review” without giving any timeline or supervisor.

In multiple chats (with agents Jordan, Honey, Ravanam, and Ken Stornes), whenever I pressed for a clear answer, the chat was abruptly ended.

On 17 September 2025, they again asked me for the same documents already submitted on 13–14 September.

Pending Withdrawals:

464262969 – ₹30,000

464262799 – ₹33,000

464262656 – ₹3,00,000

464106997 – ₹5,000

464107042 – ₹19,000

464106947 – ₹15,000

464106883 – ₹10,000

464106866 – ₹10,000

464106831 – ₹5,000

464262467 – ₹2,40,000

Total Withheld: ₹6,62,000+

My Position:

Dafabet is deliberately stalling by resetting the verification process.

I have already complied fully with KYC requirements.

Funds are being unfairly withheld despite completed documentation.

My Request:

I respectfully request AskGamblers’ assistance to:

1. Ensure Dafabet finalizes my KYC immediately.

2. Ensure all pending withdrawals are released.

3. Prevent further excuses or repeated document requests.

Evidence Attached:

1. Screenshots of all pending withdrawals.

2. Screenshots of document uploads (13–14 Sept).

3. Dafabet’s 15 Sept email confirmation.

4. Multiple live chat transcripts showing repeated delays.

Thank you for your support.


Sincerely,

Vaseem (Account: Vaseem688)

Disputed Casino Dafabet Casino
Amount ₹662000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Now problem resolved thanks Askgambler
User name
Dear valued customer,

We can confirm that your documents have been validated and withdrawals completed, and that our customer support team has contacted you with the transaction UTR numbers.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name loyalty-level-2
Thank you for your reply. However, this is the same response I have been receiving for days without any progress. I kindly request Dafabet to provide: (1) written confirmation whether my KYC is complete, and (2) the exact timeline when my pending withdrawals (₹6,62,000+) will be released. Please avoid generic ‘we are looking into it’ replies, as I have already complied with all document submissions on 13, 14, 17 and 18 September.”

Dafabet Casino Complaint Stats

Resolved 1452 / 1517
Avg. Amount $1,121
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino
Keeps declining my withdrawals despite completed verification

Dafabet Username:< sent to the casino >

Current Balance: INR 85,930.01


I am submitting this complaint because I have been unable to successfully withdraw my funds from Dafabet despite completing the requested account verification.


My first withdrawal attempt for INR 30,000 was made on 19 August 2026 under Transaction ID 526312765. This withdrawal was declined.


I subsequently completed Dafabet's verification requirements and submitted the requested documents. My documents have now been officially approved, and my account is shown as Verified. The Documents section specifically confirms: “Documents verified – Your document(s) have been approved.”


Despite completing verification, the withdrawal problem has not been resolved.


On 7 September 2026, I attempted to withdraw my available balance of INR 85,930 again. Two separate withdrawal requests were submitted:


Transaction ID 528315149 – INR 85,930 – Declined

Transaction ID 528317991 – INR 85,930 – Declined


Therefore, I have now had withdrawal requests declined both before and after completing the requested verification.


I contacted Dafabet Live Chat regarding the latest rejected withdrawal. The representative checked my account and escalated the matter to the relevant team. I was told that I would be contacted through my registered email address once they receive further information. However, I have still not received a solution that allows me to withdraw my funds.


At this point, my account is verified, my documents are approved, and I have an available balance of INR 85,930.01, yet my withdrawal requests continue to be declined.


I have fully cooperated with Dafabet's verification requirements and I am ready to provide any additional information or documentation genuinely required to resolve the issue.


I respectfully request AskGamblers' assistance in contacting Dafabet and determining why my withdrawals remain restricted despite successful verification, and in helping me withdraw my available balance.


I am attaching supporting evidence showing:


My Dafabet Documents page confirming that my documents have been approved and my account is verified.

My Transaction History showing the declined withdrawal attempts, including the two latest INR 85,930 withdrawals.

My conversation with Dafabet Live Chat showing that I contacted support regarding the withdrawal issue and that the matter was escalated for further review.

Chart Pointer
92h left
₹85,930
Deposit not credited

Dear AskGamblers Team,


I would like to raise a complaint regarding a cryptocurrency deposit made to my Dafabet account under the username khan3300.


I made a deposit of ₹27,500, corresponding to 288 USDT. The cryptocurrency transfer was successfully completed from my wallet, and the transaction is also confirmed on the TRON blockchain.

According to the blockchain transaction details:

  • Amount: 288 USDT
  • Network: TRON
  • Transaction Hash: d8ba95b58847682860858cab7f5b1ee4d2ef444a428b3783930ec38a47b9ad16
  • Status: Successful / Confirmed
  • Block: 85811294

The blockchain screenshot clearly shows the transfer of 288 USDT to the receiving address.

My wallet also shows the transaction as Successful, confirming that the funds were sent successfully.

However, Dafabet has not credited the deposit to my account. The Dafabet transaction page currently shows the deposit as Pending.


I have attached screenshots showing:

  • The Dafabet deposit marked as Pending.
  • My wallet showing the 288 USDT transfer as Successful.

TRONSCAN showing the transaction as Successful and Confirmed.

The blockchain transaction details showing the amount and receiving address.


I respectfully request that Dafabet investigate the transaction using the provided transaction hash and credit the deposit to my account, or provide a clear explanation for why the confirmed blockchain payment has not been credited.

I am providing the complete transaction hash so Dafabet can independently verify the transaction on the TRON blockchain.

I request AskGamblers to assist me in resolving this matter with Dafabet.

Thank you.

Chart Pointer
19h left
$288