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Withholding payment despite KYC submission


11 months ago

Hello AskGamblers Team,

I am filing this complaint against Dafabet regarding delayed withdrawals despite full KYC submission.

Account Details:

Username: Vaseem688

Registered Email: <removed>

Country: India

Facts:

On 13–14 September 2025, I uploaded all required KYC documents:

PAN card front & back selfies

Aadhaar card front & back

Aadhaar card front selfie

On 15 September 2025, Dafabet support confirmed by email: “Your document is still being checked.”

Since then, Dafabet repeatedly responds in live chat with the same line, “please wait 3–5 minutes / under review” without giving any timeline or supervisor.

In multiple chats (with agents Jordan, Honey, Ravanam, and Ken Stornes), whenever I pressed for a clear answer, the chat was abruptly ended.

On 17 September 2025, they again asked me for the same documents already submitted on 13–14 September.

Pending Withdrawals:

464262969 – ₹30,000

464262799 – ₹33,000

464262656 – ₹3,00,000

464106997 – ₹5,000

464107042 – ₹19,000

464106947 – ₹15,000

464106883 – ₹10,000

464106866 – ₹10,000

464106831 – ₹5,000

464262467 – ₹2,40,000

Total Withheld: ₹6,62,000+

My Position:

Dafabet is deliberately stalling by resetting the verification process.

I have already complied fully with KYC requirements.

Funds are being unfairly withheld despite completed documentation.

My Request:

I respectfully request AskGamblers’ assistance to:

1. Ensure Dafabet finalizes my KYC immediately.

2. Ensure all pending withdrawals are released.

3. Prevent further excuses or repeated document requests.

Evidence Attached:

1. Screenshots of all pending withdrawals.

2. Screenshots of document uploads (13–14 Sept).

3. Dafabet’s 15 Sept email confirmation.

4. Multiple live chat transcripts showing repeated delays.

Thank you for your support.


Sincerely,

Vaseem (Account: Vaseem688)

Disputed Casino Dafabet Casino
Amount ₹662000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Now problem resolved thanks Askgambler
User name
Dear valued customer,

We can confirm that your documents have been validated and withdrawals completed, and that our customer support team has contacted you with the transaction UTR numbers.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name loyalty-level-2
Thank you for your reply. However, this is the same response I have been receiving for days without any progress. I kindly request Dafabet to provide: (1) written confirmation whether my KYC is complete, and (2) the exact timeline when my pending withdrawals (₹6,62,000+) will be released. Please avoid generic ‘we are looking into it’ replies, as I have already complied with all document submissions on 13, 14, 17 and 18 September.”

Dafabet Casino Complaint Stats

Resolved 1416 / 1480
Avg. Amount $1,100
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Dafabet Casino Complaints

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Deposits pending for 9 months amounts not credited to wallet

I am filing a formal complaint against Dafabet / Dafa Sports regarding six deposits that have been pending for approximately 9 months. The amounts were debited from my bank account but have never been credited to my Dafa Sports wallet.

Despite multiple follow-ups with Dafa Sports customer support via live chat and email, I have only received delayed, generic, or unhelpful responses. No proper resolution has been provided to date.

I am providing all necessary details below

1.

Transaction ID: 474854500

Transaction Date: 14/11/2025 11:03:58 AM

Transaction Amount: 6000.00

From DuniyaTransfer Intent to Dafa Sports

UTR: 392250164422

2.

Transaction ID: 482153047

Transaction Date: 27/12/2025 01:34:53 PM

Transaction Amount: 1800.00

From: Toppay UPI to: Dafa Sports

UTR : 394448438363

3.

Transaction ID: 480919777

Transaction Date: 19/12/2025 09:13:43 PM

Transaction Amount: 1000.00

From: Chaandiwallet Deposit to: Dafa Sports

UTR: 394056831202

4.

Transaction ID: 494047024

Transaction Date: 20/02/2026 03:19:43 PM

Transaction Amount: 500.00

Status: Failed

From: ReserveMoney UPI to: Dafa Sports

UTR: 512326915805

5.

Transaction ID: 490967111

Transaction Date: 04/02/2026 11:54:32 PM

Transaction Amount: 600.00

Status: Pending

From: Warrantpay UPI to: Dafa Sports

UTR: 924472008499

6.

Transaction ID: 489300790

Transaction Date: 28/01/2026 02:31:24 PM

Transaction Amount: 500.00

Status: Failed

From: TopPay UPI to: Dafa Sports

UTR: 000354154884

I request AskGamblers to intervene and help me get these pending deposits credited to my account as soon as possible. I have provided all transaction screenshots and UTR numbers.

Thank you for your assistance.

Chart Pointer
75h left
₹10,400
Delayed payment not being credited since August 6th

​Username: Harinandhan123

​Disputed Amount: ₹35,000 INR

​Transaction ID: 524917527

​Date & Time of Transaction: August 6, 2026 at 5:42:42 PM IST

​I am submitting this complaint regarding an uncredited withdrawal from my Dafabet account (Harinandhan123).

​On 6th August 2026 at 5:42 PM, I placed two separate, identical withdrawal requests for ₹35,000 INR each:

​Transaction ID 1: 524917478 (Successfully credited)

​Transaction ID 2: 524917527 (Status marked as "Successful," but funds never reached my bank account)

​Although the system marks Transaction 524917527 as "Successful," the funds have not been credited to my bank account. As of today (12th August), it has been 6 calendar days (and 4 full working days excluding the weekend), exceeding Dafabet's processing timeline.

This is not the first time this has happened. Dafabet exhibits a recurring pattern where, whenever two identical withdrawal amounts are requested simultaneously, only one is credited while the second gets stuck/lost, despite showing as "Successful" on their portal.

I have reached out to customer support multiple times, but I keep getting generic automated responses without any concrete resolution or proof of transfer (such as a valid UTR number for bank tracing).

​I request AskGamblers' intervention to hold Dafabet accountable. I urge Dafabet to either provide a valid UTR (Unique Transaction Reference) number so my bank can trace the missing transfer, OR immediately refund/credit the missing ₹35,000 INR back to my source Dafabet account so I can re-initiate or manage my funds.

​I have my bank statements ready to prove that the funds for Transaction 524917527 or 524917478 were never received.

I hope to get this resolved swiftly.

Status solved Resolved
₹35,000
Dafabet delayed my withdrawal and my INR 108680 remains unavailable

My Dafabet username is < username removed >, and my current balance is INR 108,679.99.


I have been trying to withdraw my funds since 1 August 2026. On that date, I submitted a withdrawal request for INR 50,000, transaction ID 524259802, but the withdrawal was declined.


What concerns me is that the verification process did not begin promptly after my withdrawal attempt. I had already been trying to access my funds since 1 August, but Dafabet only requested verification documents around 8 August, approximately one week after my first withdrawal attempt.


I submitted the requested documents as soon as they were requested. My account now shows “Documents under review,” but the verification has still not been completed and I remain unable to withdraw my balance.


Therefore, the delay in my case did not begin only when the documents were submitted. I had already been unable to withdraw my money for approximately a week before the verification request was even initiated.


I have fully cooperated with the verification process and I am willing to provide any legitimate additional documents if required. However, I do not believe I should continue facing unnecessary delays in accessing my own funds.


I respectfully ask Dafabet to complete my verification without further delay and allow me to withdraw my INR 108,679.99 balance, or provide a clear explanation for why my withdrawal and verification process has taken this long.

Status solved Resolved
₹108,680