Mark all as read

Settings

Notifications
Casino Complaints

Withdrawals pending for more than 1 month


user_avatar badge
By amit
3 months ago

Dear DafaBet Support Team,

I am writing to lodge a formal complaint regarding my withdrawals, which have remained "Under Process" for more than 1.5 months without any valid explanation or resolution.

Despite contacting your live chat support every day for the past 1.5 months, I have received the same response each time—that my withdrawal will be processed within one or two days. Unfortunately, those promises have never been fulfilled, and I have still not received my funds.

My account details are:

Username: ami374

Date of Birth: <removed>

Pending withdrawal transactions:

Transaction ID: 513254528 – ₹291,000

Transaction ID: 513213145 – ₹299,000

Transaction ID: 513173804 – ₹290,000

The total amount of my pending withdrawals is ₹880,000.

Keeping such a large amount pending for over 1.5 months while repeatedly assuring me that it will be processed "within one or two days" is completely unacceptable. This has caused me significant financial hardship, stress, and a complete loss of trust in your services.

I demand that DafaBet:

Release all my pending withdrawals immediately.

Provide a detailed explanation for the extraordinary delay.

Stop giving false or misleading timelines through live chat support.

Confirm in writing the exact date on which my withdrawals will be credited.

Disputed Casino Dafabet Casino
Amount ₹880000

Discussion

User name

Dear @ami373,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

We can confirm that all your last pending transactions have been successfully processed .
We still encourage you to contact our Customer Support department about these issues.


Thanks,
Dafabet
User name
Dear Valued Customer,

Thank you for your continued patience. We understand that this is taking longer than expected, and we sincerely apologize for the delay.
Please be assured that our relevant team is actively working on this matter. We will reach out to you as soon as there is any progress or further update.

Thanks,
Dafabet
User name loyalty-level-1
As you asked i am using alternative option for withdrawal then also it's getting diclined

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

Chart Pointer
58h left
$1,068