Withdrawals declined and unable to reverify
Hi, I am having trouble withdrawing money from Dafabet because they are requesting documents to verify my account but have blocked my e-mail address.
I signed up to Dafabet in January 2017 and my account has been verified multiple times since. Most recently in November 2023 after which I was told I would not be required to send those documents again. And yet only a month later, after a withdrawal request, I received an e-mail requesting the same documents again. This time with a proof of address.
I have since sent them all of the requested documents multiple times since and during a live chat conversation I was told that my account was verified again. But when I tried to withdraw my withdrawal got cancelled with support asking for the same documents I already sent.
I tried sending the documents again but now the e-mails bounce back with a message saying the message couldn’t be delivered because the recipient’s e-mail server blocked my e-mail address as spam.
Any help with resolving this matter would be greatly appreciated as this has been going on for nearly seven months.