Withdrawals Blocked Due to Unresolved Document Verification
I am submitting this complaint regarding the prolonged delay in verifying my documents, which has resulted in my withdrawals being blocked.
I submitted all the requested documents for verification 30 days ago, but I have still not received any proper response or resolution from the casino’s document verification team.
Whenever I contact customer support, I only receive the same copied-and-pasted response telling me to upload the documents again. I have followed their instructions multiple times and have submitted and sent all the required documents to the email addresses provided by their support team. Despite this, my verification remains unresolved and my withdrawals are still blocked.
It has now been 30 days, which is an unreasonable amount of time to wait without receiving a clear explanation or meaningful update. I have cooperated fully with the verification process and provided all the documents and proofs requested from me.
I am attaching/submitting all relevant evidence to this complaint, including my communications and proof of document submission.
I respectfully request the AskGamblers team to review my case and assist me in resolving this issue as soon as possible. I would appreciate your help in contacting the casino and requesting that they properly review my documents, complete the verification process, and restore my ability to withdraw my funds.
I am submitting my documents here also please check and verify.
- Username: < username removed >
- Registered email: < email removed >
Thank you for your assistance. I sincerely hope this matter can be resolved promptly.