Complaint #1366 Dafabet Casino

Withdrawal was successful but I didn't receive it in my bank account

By Laya74

11 months ago

I made a couple of withdrawals last week, all of them were successful except one with an amount of 80,000

Transaction Id - 448050392

Transaction Date 27/06/2025 04:30:00 PM.

The withdrawals before and after are successfully deposited to my account, but 80,000 is showing as successful but not yet credited to my account. I have contacted live support, but could not get much help.

I have been contacting support for one week and getting generic responses to contact after 24 hours, and they are following up with the payments team.

I have no place left to resolve my issue except AskGamblers.

Kindly help me get my funds to my account.

Disputed Casino Dafabet Casino

Reason Other

Amount ₹80000

Discussion

AskGamblers

• Support Team

11 months ago

Dear @Laya74,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

11 months ago

Dear valued customer,

Kindly be informed that your withdrawal with transaction ID 448050392 has already been completed.
We still encourage you to contact our CS department about these issues.

Thanks,
Dafabet

AskGamblers

• Support Team

11 months ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

11 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dafabet Casino Complaint Stats

Resolved 1315 / 1380

Avg. Amount $1,110

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

Withdrawal again and again declined

Dear Dafabet Support,

I am writing to lodge a formal complaint regarding the unnecessary delay in processing my withdrawal request.

My account details are as follows:

Username: < sent to the casino >

Date of Birth: < removed >

Transaction ID: 519991602

Withdrawal Amount: ₹890

My withdrawal request has been pending for an unreasonably long time, and despite waiting patiently, I have not received the funds or a satisfactory explanation for the delay.

80h left

₹890

Withdrawal and verification not done at Dafabet

Dear Askgamblers team,

I would like to inform you that my account verification has been pending for over 5 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. Due to this delay I am unable to withdraw my winnings and my withdrawal is also showing as pending.

I have contacted Dafabet’s chat support and have gotten nowhere with them so I would I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without any further delay.

Thank you for your support.

Resolved

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10000

Dear Dafabet Support Team,

Username: bswathi9191
DOB : 21/11/1998
Transaction ID: 518751121

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10,000 from my Dafabet account.

I registered on your platform as a first-time user and made my first deposit of INR 1,000 using the First Deposit Bonus (FDB) promotion. After the bonus was credited, I carefully complied with the bonus terms and completed the required wagering requirement of approximately INR 44,000 before submitting my withdrawal request.

However, my withdrawal request for INR 10,000 was declined without any explanation. I request that you provide a clear and detailed reason for rejecting my withdrawal.

Please note the following:

1. I have only one Dafabet account, and I have not created or used any duplicate accounts.
2. During registration, I submitted all the required verification documents, and my account was successfully verified by your team.
3. Since I have completed the wagering requirements, I believe my withdrawal should be processed in accordance with your promotional terms and conditions.

I therefore request that you either:

Process my withdrawal of INR 10,000 to my registered bank account without further delay, or
Provide a detailed written explanation, supported by the specific clause of your Terms and Conditions, explaining why my withdrawal was declined.
If this matter is not resolved promptly and fairly, I will consider escalating my complaint by:

1. Sharing my experience on social media and consumer review platforms;
2. Filing complaints with the relevant consumer protection authorities and any applicable gaming regulatory body; and
Exploring legal remedies to recover my funds if 3.necessary.

I hope this issue can be resolved amicably and without the need for further action. Please treat this matter as urgent and respond with a detailed explanation at the earliest.

Thank you.

Sincerely,

bswathi9191

81h left

₹10,000

Deposit 20000 not credited

am submitting this issue with Dafabet because my deposit issue has remained unresolved despite their acknowledgment.

I made a ₹20,000 deposit, but the amount was debited from my account and has still not been credited to my Dafabet wallet.

On 12 May, Dafabet confirmed via email that they had received my deposit follow-up request for Transaction ID: 505410481 and generated Ticket #869637. They informed me that their Payment Customer Support team was reviewing the transaction and that the funds would be credited once the review was completed.

However, despite this confirmation, my ₹20,000 is still missing, and I have not received any meaningful update or resolution. I have patiently waited and fully cooperated with their support team, but the issue remains unresolved.

I kindly request AskGamblers to intervene and assist in resolving this matter by ensuring that Dafabet either credits my ₹20,000 deposit to my gaming wallet or refunds it to my original payment method without any further delay.

Details:

Username: < sent to the casino >

Deposit Amount: ₹20,000

Transaction ID: 505410481

Support Ticket: #869637

I have attached Dafabet's email confirming that they are reviewing my deposit issue as evidence. I appreciate AskGamblers' assistance in helping resolve this matter.

55h left

₹20,000

Deposit not credited for many days

On 10/06/2026, I deposited ₹25,001 (INR) via PhonePe UPI. The amount was successfully debited from my bank account, but it has still not been credited to my gaming wallet.

The deposit history on the platform continues to show the transaction as "Pending", and my funds have not been reflected in my wallet despite the successful payment.

Deposit Details:

Amount: ₹25,001 INR

Date: 10/06/2026

Payment Method: PhonePe UPI

Deposit ID: 516654209

UTR Number: 851516356418

I kindly request that AskGamblers assist in contacting the operator to verify this transaction and ensure that my deposit is either credited to my wallet or refunded to my original payment method as soon as possible.

Thank you for your assistance.

81h left

₹25,001

Delaying verification more than 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1,50,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

60h left

₹150,000

Withdrawals pending for more than 1 month

Dear DafaBet Support Team,

I am writing to lodge a formal complaint regarding my withdrawals, which have remained "Under Process" for more than 1.5 months without any valid explanation or resolution.

Despite contacting your live chat support every day for the past 1.5 months, I have received the same response each time—that my withdrawal will be processed within one or two days. Unfortunately, those promises have never been fulfilled, and I have still not received my funds.

My account details are:

Username: ami374

Date of Birth: <removed>

Pending withdrawal transactions:

Transaction ID: 513254528 – ₹291,000

Transaction ID: 513213145 – ₹299,000

Transaction ID: 513173804 – ₹290,000

The total amount of my pending withdrawals is ₹880,000.

Keeping such a large amount pending for over 1.5 months while repeatedly assuring me that it will be processed "within one or two days" is completely unacceptable. This has caused me significant financial hardship, stress, and a complete loss of trust in your services.

I demand that DafaBet:

Release all my pending withdrawals immediately.

Provide a detailed explanation for the extraordinary delay.

Stop giving false or misleading timelines through live chat support.

Confirm in writing the exact date on which my withdrawals will be credited.

86h left

₹880,000

withdrawal and verifcation delay issue

Dafabet team- 4 day ago, documents function was open in my accounts page, so I uploaded the reqwusted documents, that that my id card and selfie holding the id card , in order to verify my account and withdrawal purpose.

But till now that docouments tab is showing its under review.

@askgamblers team, i waited patiently but still verification is pending, they said verification take maximum 72 hours time, but i have waited more then 4 days. So please intervene here.

Total disputed amount is 192666 inr

My withdrawal are also in pending status because of account verifcation document review status pending from last 4 days.

So please look into this matter.

Resolved

₹192,666

Deposit concern still not credited please

I made deposit of Rs 50000 on 29.06.2026 at 11:33:45 AM into my Dafabet account, but the amount has not been credited to my wallet yet , Amount has been deducted however, it is not reflecting in my Dafabet balance.

I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 50000

Date & Time of Transaction: 29/06/2026. 11:33:45 AM

Transaction ID - 519583454

Deposit method - WARRANTPAY UPI

I kindly request AskGamblers to investigate this matter and assist me in getting my deposited amount credited to my Dafabet account as soon as possible.

56h left

₹50,000

Request for Assistance 20000 Deposit Not Credited to Dafabet Account

Dear AskGamblers Support Team,

I kindly request your assistance in resolving my deposit issue with Dafabet.

I was required to make a payment of ₹19,999, but I deposited ₹20,000 (₹1 extra). The payment was successfully processed, and the amount has been debited from my bank account. I also submitted the UTR number successfully.

However, despite following up multiple times, there has been no improvement, and the amount has still not been credited to my Dafabet Sports account.

Please find the attached screenshots and payment proofs for your reference

Transaction Details:

Deposit Amount: ₹20,000

Required Amount: ₹19,999

UTR Number: 617019763566

Payment Status: Successful and debited from bank account

Issue: Amount not credited to Dafabet Sports account

I sincerely request AskGamblers to investigate and help resolve this matter as soon as possible by coordinating with Dafabet and ensuring that my deposit is either credited to my account or refunded.

Please help me resolve this issue at the earliest.

Thank you for your support.

Regards,

Resolved

₹20,000