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Withdrawal successful but not credited to my bank account INR 164800


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By Rishabh
1 year ago
I withdrew the amount INR 164,800 on 29/09/2023 but have not received it yet in a bank account.

It showing successful in the Dafabet account but I haven't received the funds yet.

When I talk to the Dafabet team they always say " Our team is reviewing the INR 164,800 withdrawal that was successfully processed on 29/09/2023 at 04:49:27 PM IST. A follow-up has been made to our Payment Partners"

I have attached an email screenshot and my bank statement for funds not credited.
Disputed Casino Dafabet Casino
Amount ₹164800

Discussion

User name

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence case related. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
My complaint is not resolved,
i have provided you my transaction ID and my bank statement and still you did not find my transaction in your system
where is my money gone then?
tell me dafabet ?? where is my money ??
User name

Dear @Rishabh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued customer,

As you have been informed, due to the time that has passed, no further necessary checks can be conducted.
All possibilities for checking on our part have been depleted, and we regret that we are unable to assist you.
However, you should have contacted us earlier so that the check could have been performed.

There is nothing else that can be investigated from our side. For any other concerns, please contact our customer support.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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