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Withdrawal showing successfull but not received in Bank yet


1 year ago

Hello AGCS & Dafabet,


< personal information removed >

It's been more than 45 days I have not received my 9000 INR withdrawal from Dafabet Casino.

I have contacted The Live chat customer care but they keep saying: " Please allow me 3 to 5 minutes to check ur account " and then they don't respond back to me.

"Thank you for ur patience."


And again no response from their side.

I am very much exhausted and tired contacting them and now I found this platform so I am hoping I get my issue solved from here.


Below are the details:

Transaction Id 449116133

Transaction Date 03/07/2025

Transaction Amount 9000 INR


COMMUNICATION proofs attached please check and help me:

Disputed Casino Dafabet Casino
Amount ₹9000

Discussion

User name

Dear @Kamlesh877,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear Valued Customer,

We would like to kindly remind you that we have not yet received the bank statement as requested by our Customer Support team.

Please follow the instructions provided by them so we can proceed with resolving your concern promptly.

We appreciate your cooperation.

Thanks,
Dafabet
User name loyalty-level-2
Ok sir i will send it now
User name
Dear Valued Customer,

In regards to your request, our CS team has reached out to you with a request to provide bank statement as communicated. Please follow their instructions in order for us to proceed with your concern.

We appreciate your collaboration.

Thanks,
Dafabet.

Dafabet Casino Complaint Stats

Resolved 1478 / 1552
Avg. Amount $1,137
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 874 out of 916 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000