Complaint #2855 Dafabet Casino

Withdrawal Rejected Repeatedly Despite Fully Verified Account

By Abdessamad E.

2 months ago

My account is fully verified, and I have already submitted all requested documents.

I attempted to withdraw my funds multiple times through Skrill, but my withdrawals keep getting rejected without a clear explanation. Skrill confirmed that my account is active and able to receive payments normally.

My latest withdrawal transaction ID is: 510681742.

I contacted live support many times, but I was continuously transferred between agents and departments for hours without any real resolution. I have screenshots and chat records proving this.

I am only requesting to withdraw my own funds and would appreciate assistance in resolving this matter as soon as possible.

Disputed Casino Dafabet Casino

Reason Declined payment

Amount €320

Discussion

83 hours left for Abdessamad to respond.

Dafabet Casino

• Representative

12 hours ago

Dear Valued Customer,

Regarding your inquiry, we regret to inform you that we were unable to process your withdrawal request for EUR 200.

If you have since updated your recipient account details, you may proceed with submitting a new withdrawal request using the updated payment information.

Should you require any further assistance, please do not hesitate to contact us.

Thank you for your understanding and cooperation.

Thanks,
Dafabet

Abdessamad

• Morocco

14 hours ago

Over 3 months to withdrawal my money

Dafabet Casino

• Representative

1 day ago

Dear Valued Customer,

Please be advised that we are still actively working on your inquiry. We sincerely apologize for any inconvenience or delay you may be experiencing and appreciate your continued patience while we work to resolve the matter.

Thank you for your understanding and cooperation.

Thanks,
Dafabet

Abdessamad

• Morocco

4 days ago

Skrill email< removed and sent to the casino >

Name: < removed and sent to the casino >

Dafabet Casino Complaint Stats

Resolved 1332 / 1397

Avg. Amount $1,109

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

Freezing funds for over 10 days under an endless review with zero communication

I am writing to submit a formal complaint against Dafabet regarding an unjustified restriction on my withdrawals and an indefinite account review that has frozen my legitimate funds.

Below is the exact timeline of the issue:

July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

I would like to emphasize two crucial facts regarding my account:

No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

Whenever I ask for the specific reason for this review or a deadline for its completion, the casino flatly refuses to provide details. They are simply withholding my cash funds and stalling the process indefinitely without any transparency.

I kindly request Ask assistance in mediating this matter. I urge Dafabet to immediately conclude this "review," restore my withdrawal access, and release my funds.

Thank you very much for your time and assistance.

63h left

CN¥75,792

Error code310

Hello AskGamblers,

I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Clicking "Try Again" does not help - the same error repeats every time, with no explanation of what's causing it.

Attempts to resolve:

I've reached out through Dafabet's Live Chat, but haven't received any real help - just standard responses that don't address the root cause. Since the withdrawal never actually processes, there's no transaction ID to reference, which seems to be causing further confusion with their support team.

Attached evidence:

1. Screenshot confirming my documents are verified/approved

2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

What I need:

I'd like AskGamblers to step in and push Dafabet to properly investigate Error Code 310 on my account, so I can finally withdraw my funds. This has gone on long enough without a real answer from their support team.

Thank you for your help.

54h left

₹599,873

Dafabet Holding My Verification and Declining Withdrawals Without Explanation

I am submitting this complaint because Dafabet has failed to complete my account verification despite having all of my required documents for several days.

The Documents section of my account confirms that my verification files have been successfully submitted and are under review. However, more than four days have passed, and I have not received any update, approval, or request for additional information.

I have repeatedly contacted Dafabet through Live Chat and customer support, but every conversation ends with the same standard response asking me to wait for the verification team. Unfortunately, no one has been able to explain why my verification is taking so long or when it will finally be completed.

As a result of this unnecessary delay, my withdrawal requests are also being affected. One of my withdrawal requests for 21,700.00 INR submitted on 08/07/2026 was declined (Transaction ID: 520976162), even though there has been no clear explanation for the rejection. My account balance remains inaccessible because the verification process has not been completed.

I have fulfilled all of Dafabet’s verification requirements and have cooperated fully by submitting every document they requested. If there is any issue with my documents or if additional verification is needed, Dafabet should communicate this clearly instead of keeping my account in a pending status while providing only repetitive automated replies.

I kindly request AskGamblers to investigate this matter and assist in resolving it by asking Dafabet to:

* Complete my account verification without any further delay.
* Explain the reason for the declined withdrawal.
* Allow me to access and withdraw my funds once the verification is finalized.

59h left

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Verification delay preventing withdrawal of my funds

I am submitting this complaint because Dafabet has been unnecessarily delaying the verification of my account despite all required documents already being submitted.

The document section of my account clearly shows that my verification documents have been received and are currently under review. However, it has already been more than four days, and there has been no update, no approval, and no request for any additional documents.

During this period, I have contacted Dafabet’s customer support several times through Live Chat and email. Unfortunately, every response has been the same generic message asking me to wait for the verification team. No representative has explained why my verification is taking so long or provided any estimated timeframe for completion.

Because my account verification remains pending, I have also experienced issues with my withdrawals. On 08/07/2026, my withdrawal requests were declined despite having sufficient funds in my account:

* Transaction ID: 520975869 – Amount: 20,708.00 – Status: Declined

* Transaction ID: 520975954 – Amount: 20,414.00 – Status: Declined

These repeated declined withdrawals, together with the ongoing verification delay, have prevented me from accessing my own funds without any clear explanation.

I have fully cooperated with Dafabet by submitting all requested verification documents and have patiently waited for the review to be completed. If any additional information is required, Dafabet should inform me directly instead of leaving my account under review indefinitely while repeatedly providing automated responses.

I respectfully request that AskGamblers intervene and ask Dafabet to prioritize my verification, complete the review of my submitted documents, and restore my ability to withdraw my funds without any further unnecessary delays.

59h left

₹40,824

Withdrawal delayed for a week with no transaction proof provided

I submitted a withdrawal request for 10,000 RMB (approximately $1,500 USD) on Dafabet a week ago, but the funds have still not arrived in my bank account.

I have already completed and fully verified the KYC process required by Dafabet. The platform currently claims that the withdrawal has been processed and disbursed. However, both their customer support and automated emails keep repeating the exact same scripted responses, stating that the "relevant department needs more time" while constantly delaying and refusing to provide any legitimate transaction proof or bank wire receipt.

Because they cannot provide any transaction reference numbers or receipts, I have strong reasons to believe that they never actually sent the money and are using stalling tactics. I demand to receive my funds as soon as possible.

83h left

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Account verification delayed

I am raising this complaint due to the unreasonable delay in the verification of my Dafabet account. I submitted all the requested verification documents more than four days ago, yet there has been no update or progress from the verification team.

I have contacted Dafabet’s customer support multiple times through Live Chat and email, but every time I receive the same generic response stating that my documents are still under review. No one has provided a valid reason for the delay or an estimated timeframe for completion.

Due to this prolonged verification process, I am also unable to withdraw my funds. On 08/07/2026, my withdrawal request of 20,708.00 (Transaction ID: 520975869) was declined, while I continue to wait for my account verification to be completed. This has unnecessarily restricted my access to my own funds and has caused significant inconvenience.

I have fully complied with every verification requirement and submitted all the requested documents in good faith. If any additional documents are required, Dafabet should clearly communicate this instead of repeatedly sending automated responses.

I respectfully request AskGamblers to intervene and ask Dafabet to review and approve my verification documents without any further delay, and to resolve the issue with my declined withdrawal so that I can access my funds as soon as possible.

59h left

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Documents remain unverified

I am submitting this complaint because Dafabet has failed to complete my account verification despite having all the required documents for more than four days.

I uploaded every document requested by their verification team and have been patiently waiting for the process to be completed. However, there has been absolutely no progress or update from Dafabet.

I have contacted their customer support several times through Live Chat, but every time I receive the same generic response stating that my documents are still under review and that I should continue waiting. No one has explained the reason for the delay or provided an estimated timeframe for completion.

I have fully cooperated with all verification requirements, and I believe this prolonged delay is unreasonable. If any additional information or documents are required, Dafabet should clearly communicate this instead of repeatedly sending automated responses.

I kindly request AskGamblers to intervene and help resolve this issue by asking Dafabet to review my submitted documents without further delay and complete my account verification as soon as possible.

Thank you for your support.

59h left

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Withdrawal Error 310

Hello AskGamblers,

I am facing a withdrawal issue with my Dafabet account

My account has already been verified, and all my documents have been approved, as shown in the attached screenshots. However, whenever I try to submit a withdrawal request, I immediately receive the following error:

"Sorry, there was an error with your withdrawal. (Code: 310)."

Because of this error, I am unable to submit any withdrawal request.

I have contacted Dafabet Live Chat multiple times, but I only receive generic or automated responses. No one has properly investigated the issue or provided any meaningful assistance.

I have attached screenshots showing that my account is verified and the exact Withdrawal Error Code 310. I kindly request AskGamblers to help investigate this matter and ask Dafabet to resolve the issue so I can submit my withdrawal request successfully.

Also, for privacy reasons, I kindly request AskGamblers to remove or hide my Dafabet User ID from the public complaint page if it is visible.

Thank you.

86h left

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Deposit of 16k pending

complaint regarding my pending deposits, which have still not been credited to my DafaBet account despite successful payment from my side.

Account Details:

Username: < sent to the casino >

Date of Birth: < removed >

Pending Deposit Transactions:

Transaction ID: 521266643 – INR 10,000

Transaction ID: 521229429 – INR 6,000

The total amount of INR 16,000 has not been credited to my account even though the payments were completed successfully. This delay is unacceptable and has caused me considerable inconvenience.

I request that DafaBet immediately investigate these transactions and either:

Credit the pending deposits to my gaming account without further delay, or

Refund the full amount to my original payment method if the deposits cannot be processed.

59h left

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Deposit 10k and withdrawal pending

I am writing to lodge a formal complaint against DafaBet Casino regarding an unresolved deposit and a delayed withdrawal despite providing all the required verification documents.

Issue 1: Deposit Not CreditedOn 11/07/2026 at 10:36:03 PM, I made a deposit of ₹10,000. The payment was successfully completed from my bank/account, but the amount has still not been credited to my DafaBet account.

Deposit Amount: ₹10,000

Transaction ID: 521563636

Issue 2: Withdrawal PendingI also requested a withdrawal of ₹5,000, and despite submitting all the documents requested for verification, my withdrawal has not been processed.

Withdrawal Amount: ₹5,000

Transaction ID: 521620835

I have repeatedly contacted DafaBet customer support, but my issues remain unresolved. This prolonged delay has caused significant inconvenience and financial stress.

I request that DafaBet:

Credit my pending deposit of ₹10,000 immediately or refund the amount.

Process my pending withdrawal of ₹5,000 without any further delay.

Provide a clear explanation for these unnecessary delays.

68h left

₹15,000