Complaint #2903 Dafabet Casino

Withdrawal option disabled on Dafabet account with 2178969 INR balance

By Karan C.

1 month ago

I am a long-term, loyal client of Dafabet, with username - < sent to the casino >, having maintained an active account for the past 7–8 years. I am currently a VIP Platinum Tier member (the highest VIP tier on the platform). Throughout nearly a decade of playing here, I have never experienced an issue like this.Currently, my withdrawal option is showing disabled in my transaction history without any prior information from the dafabet team.

The Technical Issue:Whenever I attempt to initiate a withdrawal of my balance, the system displays the following error message: "Sorry there was an error with your withdrawal (code 310)". I am facing this issue since 30 May 2026 . I contacted my dedicated VIP Customer Support email regarding this restriction. They have failed to provide any reason and are either not replying or giving generic replies like - the relevant team is looking into it, i have wagered Crores of rupees on their website and then there are no issues and now my current account balance is INR 2178969.91 and now when i am trying for withdrawals the same error Code 310 is showing.

Current Status: My account remains fully verified (KYC complete), and significantly, my deposit option remains 100% active and functional. The platform is perfectly willing to accept my funds but is actively blocking my ability to withdraw them.Why I am disputing this:Over the last 7–8 years, I have deposited and wagered massive volumes of volume on this site. To suddenly disable withdrawals for a top-tier Platinum VIP player without an explanation—while leaving the deposit option open—is highly unfair and unacceptable business practice. I have strictly followed all terms and conditions during my entire history with Dafabet.

Desired Outcome:I request that Dafasports immediately clears Error Code 310 from my account, fully reinstates my withdrawal privileges, and allows me to successfully cash out my remaining balance.

Disputed Casino Dafabet Casino

Reason Declined payment

Amount ₹207000

Discussion

AskGamblers

• Support Team

1 month ago

Dear @Karanchugh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

We are pleased to inform you that your withdrawal function has been enabled. We sincerely apologize for any inconvenience caused during the time this feature was unavailable and appreciate your patience and understanding.

You may now proceed with making a withdrawal at your convenience using the available withdrawal methods on your account.

Thanks for your co-operation.

We still encourage you to contact our Customer Support department about these issues.

Karanchugh

• India

1 month ago

It is once again the same pattern. Dafabet is giving same generic replies that they have been giving instead of prodiving a genuine or real solution the problem. Still i am unable to withdraw my heard earned funds , whereas the option to deposit money and wager remains absolutely open. I wonder what kind of unfair practice is this that you allow the client to deposit funds, also allow him to wager indefinitely but you don’t allow them to withdraw their funds, who would want to deposit and wager if they can’t wotjdraw their funds, Plus i am VIP Platinum tier member (highest Vip category) of Dafabet, still i am being treated in an unfair manner. So i would request dafabet to stop with this endless generic replying method and beating around the bush and instead provide a genuine solution so that we can continue our long term relationship in the way it has always been

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

Thank you for your patience.

Please be assured that your case is receiving our attention and is currently being reviewed by the relevant team. We will keep you informed and provide an update as soon as one becomes available.

We appreciate your understanding and cooperation.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1339 / 1404

Avg. Amount $1,106

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

Forcefully applying bonus on my account and not even verifying it for so long

Hi AskGamblers,

I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

Firstly, they failed to verify my account, and it has been pending for so long. Even after multiple follow-ups, nothing happened, and now they forcefully applied some random bonus and are marking all my winnings as bonus amount.

I placed bets using my raw cash deposit of INR 4K without opting into any bonus.

My winnings were incorrectly credited to my Bonus Balance instead of my Cash Balance. I spoke with their support team multiple times, asking which bonus this is and who applied but they can't help me. As I can see and verified by them, there is no active bonus in my account. When asked how they can apply something automatically, they again provided the same bot-based repetitive responses, which are useless. This is completely a breach of customers' trust, where the casino is applying the bonus without the knowledge of the customer, which is not only unethical but also illegal.

I would request Dafabet to please review my transaction and casino betting history and manually transfer my winnings to my withdrawable cash wallet immediately.

Also, please verify my account, which has been pending for so long despite providing all the documents. My ID is SSINGH241

Regards

ID: SSINGH241

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Account documents verification and withdrawal delayed

My Dafabet user ID is sakir25256

I uploaded my documents 10 days ago for account verification purposes and an account withdrawal concern. But till now it is showing account verification in review and as a result, they are just declining my withdrawal requests.

So, AskGamblers team, please intervene here and help getting my account verified and my withdrawl

Total disputed amount is 69000

AskGamblers team, please intervene here because, according to the Dafabet team, they take 48 to 72 hours to review the documents, but for 10 days they are just delaying my verification.

So kindly help me resolve this account verification issue.

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Dafabet delaying verification for 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,60,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

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Freezing funds for over 10 days under an endless review with zero communication

I am writing to submit a formal complaint against Dafabet regarding an unjustified restriction on my withdrawals and an indefinite account review that has frozen my legitimate funds.

Below is the exact timeline of the issue:

July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

I would like to emphasize two crucial facts regarding my account:

No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

Whenever I ask for the specific reason for this review or a deadline for its completion, the casino flatly refuses to provide details. They are simply withholding my cash funds and stalling the process indefinitely without any transparency.

I kindly request Ask assistance in mediating this matter. I urge Dafabet to immediately conclude this "review," restore my withdrawal access, and release my funds.

Thank you very much for your time and assistance.

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Error code310

Hello AskGamblers,

I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Clicking "Try Again" does not help - the same error repeats every time, with no explanation of what's causing it.

Attempts to resolve:

I've reached out through Dafabet's Live Chat, but haven't received any real help - just standard responses that don't address the root cause. Since the withdrawal never actually processes, there's no transaction ID to reference, which seems to be causing further confusion with their support team.

Attached evidence:

1. Screenshot confirming my documents are verified/approved

2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

What I need:

I'd like AskGamblers to step in and push Dafabet to properly investigate Error Code 310 on my account, so I can finally withdraw my funds. This has gone on long enough without a real answer from their support team.

Thank you for your help.

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The Documents section of my account confirms that my verification files have been successfully submitted and are under review. However, more than four days have passed, and I have not received any update, approval, or request for additional information.

I have repeatedly contacted Dafabet through Live Chat and customer support, but every conversation ends with the same standard response asking me to wait for the verification team. Unfortunately, no one has been able to explain why my verification is taking so long or when it will finally be completed.

As a result of this unnecessary delay, my withdrawal requests are also being affected. One of my withdrawal requests for 21,700.00 INR submitted on 08/07/2026 was declined (Transaction ID: 520976162), even though there has been no clear explanation for the rejection. My account balance remains inaccessible because the verification process has not been completed.

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* Complete my account verification without any further delay.
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* Transaction ID: 520975869 – Amount: 20,708.00 – Status: Declined

* Transaction ID: 520975954 – Amount: 20,414.00 – Status: Declined

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