Complaint #1924 Dafabet Casino

Withdrawal option disabled despite complete verification

By Manoj

10 months ago

Subject: Immediate Action Required – Withdrawal Option Disabled Despite Complete Verification

Dear Dafabet Support Team,

I am writing this formal complaint regarding the unacceptable and unjustified restriction placed on my account (Username: manoj977).

For the last 20 days, I have been trying to withdraw 10,000 INR, but your platform has disabled my withdrawal option, even after I submitted all required documents for verification. This is completely unfair and raises serious concerns about your handling of customer funds.

I demand the following actions immediately:

1. Re-enable the withdrawal option on my account without any further delay.

2. Process my withdrawal of 10,000 INR that has been pending for 20 days.

3. Provide a clear written explanation for disabling my withdrawal access despite full compliance with your documentation requirements.

Your continued delay and lack of transparency are unacceptable. If this issue is not resolved promptly, I will be forced to escalate this matter to the appropriate gaming regulatory bodies, consumer protection authorities, and online grievance forums.

I expect urgent action and a clear response from your team.

Sincerely,

Manoj

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹10000

Discussion

MANOJ977

• India

10 months ago

Please tell me in details what I have done , I have deposit via available payment method , and also withdraw via available payment method , according to you which term and condition I have break tell me in details , you guys can't just hold and minus the customer money , we have financial problem here who is responsible for that , if someone come to sucide then who will be responsible , do u have any idea 1000000 inr how much is mean for normal person , it's nothing for you but fir normal people this is too much.

AskGamblers

• Support Team

10 months ago

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

10 months ago

Dear Customer,

Your account has been suspended following conclusive evidence of coordinated abuse in our Gaming products involving specific payment methods.

For further details regarding this matter, please contact our customer service department directly.

We will not be providing additional responses about this matter in this thread.

Dafabet

MANOJ977

• India

10 months ago

Ok I am waiting for withdraw option to be open ,

Dafabet Casino Complaint Stats

Resolved 1478 / 1551

Avg. Amount $1,138

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 874 out of 915 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Verification pending from 8 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1300 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

65h left

₹1,300

Withdrawal has not been credited to my bank account

Dear Team,

I made withdrawal of INR 1,00,000 on Sep 14 , in that 21k is refunded to my dafabet wallet but 79k is never credited to my bank account nor refunded to dafabet wallet.

I waited for the timeline dafabet mentioned to complete 1to 4 working days but it is already been 20 days till I haven't received the funds.

Whenever I try to contact them they're simply sending automatic replies

Transaction Id: 529077588
Transaction Date: 14/09/2026 08:26:46 PM
Transaction Amount: 100000.00

As requested by dafabet I have shared bank statement too but no response for that also.

Iam attaching bank statement here too for your reference.

Password to open statement: 10959190299

Please refund back my 79k back to my account

Regards

< Full name removed >

55h left

₹79,000

Account restricted and later documents are verified but still account not reopened

My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.

Resolved

₹4,700,000

Delaying verification and withdrawal since 8 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹4,66,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support

21h left

₹466,000

My withdrawal 100000 not given last 5 months and without any reason close my account

Dear Support Team & Management,

I am writing this in response to your recent emails regarding the arbitrary confiscation of my withdrawal request of INR 100,000.00 (processed/blocked on 2026-04-09 21:48:41 IST).

I strongly reject your decision to seize my funds under the vague pretext of "management decision" and "internal procedures." Merely citing internal policies without providing concrete evidence, specific logs, or exact clause violations is completely unacceptable and constitutes an unfair business practice.

Please be advised of the following:

Demand for Evidence: I demand a formal written explanation specifying the exact Terms of Service clause I am accused of violating, along with audit logs and evidence supporting your claim within 48 hours.

Regulatory Escalation: If my funds are not released or a valid proof of violation is not provided within 48 hours, I will formally lodge an official complaint against your platform with the

I have strictly adhered to all platform rules and operated in good faith. I expect an immediate re-evaluation of my account and the prompt release of my INR 100,000.00.

Failure to respond with a satisfactory resolution will force me to proceed with all legal and regulatory actions mentioned above without further notice.

Regard,

Transaction ID: 503536720

Date of Request: 09/04/2026

95h left

₹100,000

Account verification pending from 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,10,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

93h left

₹310,000

Deposit amount 20000 not credited

I am raising a complaint regarding a ₹20,000 deposit made to Dafabet.

Transaction details:

- Transaction ID: 529681859
- Transaction Date: 20/09/2026 at 10:33:11 PM
- Amount: ₹20,000

The payment was successfully completed from my bank account, and I have already submitted the required transaction proofs and bank confirmation to Dafabet.

However, Dafabet continues to claim that they have not received the funds and have not credited the amount to my account.

My bank has confirmed that the transaction was successful, and I have provided the supporting evidence to Dafabet. Despite this, the issue remains unresolved.

I request AskGamblers to review this case and assist in getting the ₹20,000 deposit either credited to my Dafabet account or refunded to my bank account.

Dafabet should also provide clear evidence if they maintain that the funds were not received, rather than repeatedly asking me to wait without resolving the issue.

Resolved

Withdrawal amount of INR 40000 has not been credited for 20 days

Hi @dafabet team

I withdrew Rs 40000 on 8th September.

It was successful but has not been credited to my bank account yet.

I tried to contact customer support, but there has not been much response from them, so I am contacting you here to resolve my issue.

Please understand my issue, recheck with the payment partners, and please credit the amount to my account

Transaction ID: 528406947

Resolved

₹40,000

Unreasonable indefinite account audit

To the AskGamblers Complaints Team,

I am filing this formal complaint against Dafabet regarding a significant delay in my withdrawal and a lack of transparency concerning an ongoing account audit.

Timeline of Events:

On 09 21, I submitted a withdrawal request. Shortly after, the request was rejected.

I contacted customer support and was informed that my account was "under routine audit."

Since then, I have followed up with their support team daily. However, I have received nothing but scripted, repetitive responses stating that the audit is "still in progress" and that I must "wait patiently."

As of today, 09 28, it has been several days without any concrete explanation, evidence of suspicious activity, or an estimated timeframe for completion.

My Position:

I have fully complied with all terms and conditions and have not violated any rules. I believe this indefinite "audit" is being used as a tactic to delay payment. I have already attempted to resolve this directly with the casino, but their communication has been entirely unhelpful and non-transparent.

Desired Outcome:

I request that Dafabet complete the audit immediately and process my pending withdrawal without further delay.

I have attached screenshots of my account balance, the rejected transaction history, and my conversations with their support team as evidence.

Thank you for your assistance in mediating this matter.

Regards,

39h left

CN¥33,300

Two deposits were not received

Hello to the AskGamblers team!

I am asking for your help.

I made two deposits of 1,000 USDT (total amount: 2,000 USDT) into my account, but the funds never arrived.

I contacted support but received no assistance; they keep asking for the same information over and over, yet the money still hasn't been credited to my account.

It has already been two days. I am attaching the transaction hashes showing the transfer to Dafabet; I funded my account via the provider GDPay Digital USDT.

0x0db168b142f0fa53bd71390622f89991d1eccf34698c6892ad23634ae580967e

0xa24add4fb82c8c081f19a8d8543e76352eec47febb6674721771756654cacf89

26h left

$2,000