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Withdrawal of 968276 not getting processed


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By mgguru
3 months ago

Hi AskGamblers Team,


I would like to raise a complaint against Dafabet regarding a pending withdrawal that has not yet been processed.


Account Details:

< personal information removed >

* Withdrawal Amount: ₹968,276

* Transaction ID: 518182846


I submitted a withdrawal request for ₹968,276. After submitting the request, I contacted Dafabet’s live chat support for an update. The support team informed me that I needed to upload additional verification documents, including the front and back of my ID and a photo of myself holding the ID.

However, I have already completed this verification process. The requested documents were uploaded, reviewed, and approved by Dafabet before I submitted my withdrawal request. I explained this to the support representative, but I was repeatedly instructed to upload the same documents again despite the verification already being completed.

I am attaching screenshots showing the approved verification status and my communication with the support team.

I kindly request AskGamblers to intervene and assist in having my withdrawal processed as soon as possible. Since the required verification has already been completed and approved, I respectfully ask that Dafabet proceed with releasing my withdrawal funds without further unnecessary delays.


Thank you for your assistance and support.


Kind regards,

< personal information removed >

Disputed Casino Dafabet Casino
Amount ₹968276

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
I confirm I have recieved the withdrawal
User name

Dear @mgguru,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

We can confirm that your withdrawal has been completed and your account is already verified.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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56h left
$1,068