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Withdrawal not recieved in bank 340000 and 36000


10 months ago

Dear Sir/Madam,


I hope you are doing well. I am writing to lodge a formal complaint regarding an unresolved withdrawal issue with Dafabet, which has now remained pending for over 10 months despite multiple follow-ups.

< personal information removed >

On 19/01/2025, I initiated two withdrawals via local bank transfer. Dafabet has marked both transactions as successfully processed, yet the funds have never been credited to my bank account.


Withdrawal Transaction Details

1) Withdrawal – ₹3,40,000

Date & Time: 19/01/2025, 03:36 GMT +5:30

Transaction ID: 411341690

From: Dafasports

To: Local Bank Transfer


2) Withdrawal – ₹36,000

Date & Time: 19/01/2025, 15:05 GMT +5:30

Transaction ID: 411333057

From: Dafasports

To: Local Bank Transfer


Issue Summary

Although Dafabet shows both withdrawals as processed, no amount has been credited to my bank account.

I have attached my full bank statement, clearly showing that no such transactions were received during or after the mentioned dates.

It has now been 10 months, and Dafabet has still not resolved my case or provided any concrete proof of transfer.


Request for Assistance

I kindly request AskGamblers to intervene and help resolve this issue urgently. Please request Dafabet to:

1. Verify the status of both transactions with their payment partner.

2. Provide official transaction receipts or proof of transfer.

3. If the bank transfer failed, immediately refund the entire amount back to my Dafabet account without further delay.

This prolonged delay is unacceptable and has caused significant inconvenience. I sincerely request your support in resolving this matter at the earliest.

Thank you for your cooperation.


Warm regards,

< frist name removed >

Disputed Casino Dafabet Casino
Amount ₹376000

Discussion

User name

Dear @Mrabhi1488,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork in the needed form.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear valued customer,

Based on our records, we have not received your bank statement in PDF format. Please be advised that only PDF files are acceptable; screenshots, photos, or any image formats cannot be considered.

Kindly ensure that the statement you submit covers the period from January 19, 2025, to the present date.

Should we fail to receive the required document in the correct format, we will be unable to proceed with your case.

Thanks,
Dafabet
User name loyalty-level-2
I have sent my statement to them multiple times , but they keep saying this we haven't recieved bank statement, ..
Please ask them if they Transferred the amount successfully then show me the payment receipt
User name

Dear @Mrabhi1488,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required document has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required document or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1478 / 1551
Avg. Amount $1,138
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 874 out of 915 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
Daily-Freespins
COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (278)

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000