Complaint #1972 Dafabet Casino

Withdrawal not recieved in bank 340000 and 36000

By Mrabhi1488

7 months ago

Dear Sir/Madam,

I hope you are doing well. I am writing to lodge a formal complaint regarding an unresolved withdrawal issue with Dafabet, which has now remained pending for over 10 months despite multiple follow-ups.

< personal information removed >

On 19/01/2025, I initiated two withdrawals via local bank transfer. Dafabet has marked both transactions as successfully processed, yet the funds have never been credited to my bank account.

Withdrawal Transaction Details

1) Withdrawal – ₹3,40,000

Date & Time: 19/01/2025, 03:36 GMT +5:30

Transaction ID: 411341690

From: Dafasports

To: Local Bank Transfer

2) Withdrawal – ₹36,000

Date & Time: 19/01/2025, 15:05 GMT +5:30

Transaction ID: 411333057

From: Dafasports

To: Local Bank Transfer

Issue Summary

Although Dafabet shows both withdrawals as processed, no amount has been credited to my bank account.

I have attached my full bank statement, clearly showing that no such transactions were received during or after the mentioned dates.

It has now been 10 months, and Dafabet has still not resolved my case or provided any concrete proof of transfer.

Request for Assistance

I kindly request AskGamblers to intervene and help resolve this issue urgently. Please request Dafabet to:

1. Verify the status of both transactions with their payment partner.

2. Provide official transaction receipts or proof of transfer.

3. If the bank transfer failed, immediately refund the entire amount back to my Dafabet account without further delay.

This prolonged delay is unacceptable and has caused significant inconvenience. I sincerely request your support in resolving this matter at the earliest.

Thank you for your cooperation.

Warm regards,

< frist name removed >

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹376000

Discussion

AskGamblers

• Support Team

6 months ago

Dear @Mrabhi1488,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork in the needed form.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dafabet Casino

• Representative

6 months ago

Dear valued customer,

Based on our records, we have not received your bank statement in PDF format. Please be advised that only PDF files are acceptable; screenshots, photos, or any image formats cannot be considered.

Kindly ensure that the statement you submit covers the period from January 19, 2025, to the present date.

Should we fail to receive the required document in the correct format, we will be unable to proceed with your case.

Thanks,
Dafabet

Mrabhi1488

6 months ago

I have sent my statement to them multiple times , but they keep saying this we haven't recieved bank statement, ..
Please ask them if they Transferred the amount successfully then show me the payment receipt

AskGamblers

• Support Team

7 months ago

Dear @Mrabhi1488,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required document has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required document or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1339 / 1404

Avg. Amount $1,106

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (260)

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I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

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July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

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I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

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2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

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