Complaint #742 Dafabet Casino

Withdrawal not received from Dafabet Casino since 12 December

By Lalit2004

1 year ago

Username - Alone997

My name - Lalit

My Date of birth - <removed>

My Registered Email with Dafabet - <removed>

Total disputed amount - 60,443 INR

Hello Dafabet casino,

Please open my account and return my current account balance funds of 60,443 INR as soon as possible.

Kindly help me as I am in need of my funds due to a critical medical problem.

Dafabet Casino closed my account in December month of 2024 without informing me.

I had requested for manual withdrawal request of my balance funds of 60,443 INR since December 2024.

Since December 2024, I have not received my manual withdrawal from Dafabet yet and when I email them and ask them about my withdrawal request, they respond with the same kind of replies like :

* Dear Lalit, thank you for choosing Dafabet, I have forwarded your request for manual withdrawal amounting to 60,400 to our payments team for processing.

* Dear Lalit, I have made a follow-up on your manual withdrawal request of INR 60,400. we will notify you as soon as we get an update.

* Dear Lalit, I have forwarded your request for manual withdrawal amounting to 60,400 to our payments team for processing. As soon as we receive an update from them, we will notify you.

@AskGamblers teams, I have attached screenshots of my email communications with the Dafabet email support team since December 2024.

Please check and help me as soon as possible. I am in urgent need of the money.

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹60400

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Lalit2004,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

1 year ago

Dear Customer,

Please contact our live support team to inquire about the required documents. They will inform you of the necessary steps and guide you on how to submit the documents for validation. Once these steps are completed, your withdrawal will be processed.

Regards,
Dafabet

Lalit2004

1 year ago

Dear Dafabet

I am using my registered email address,
Please either send me a email of what is required or write here itself so I can send the required documents and then you can process my withdrawal.

Dafabet Casino

• Representative

1 year ago

Dear Customer,

If you have not received an email from us, it means you are not using your registered email address. Please contact our live support team to inquire about the required documents. They will inform you of the necessary steps and guide you on how to submit the documents for validation. Once these steps are completed, your withdrawal will be processed.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1346 / 1411

Avg. Amount $1,104

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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Total disputed amount is 182000

Their email team is not accountable and they are just sending a random bot reply to every email.
Providing all three proofs here.
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Time: 02.40 pm

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My account (Username: < username removed >) is fully verified, and my KYC documents have already been approved by Dafabet. My current balance is INR 65,538.43.

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Transaction ID: 522757708 – INR 65,000.00 (19 July 2026)

I have already contacted Dafabet support and submitted a formal complaint requesting the exact reason for the declined withdrawals and immediate release of my funds. However, I have not received any meaningful response.

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I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

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I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

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July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

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No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

Whenever I ask for the specific reason for this review or a deadline for its completion, the casino flatly refuses to provide details. They are simply withholding my cash funds and stalling the process indefinitely without any transparency.

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