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Withdrawal not given


3 months ago

My account details are as follows:

Username: < sent to the casino >

Date of Birth: 16/08/1999

Transaction ID: 517885016

Withdrawal Amount: ₹5,000 INR

Despite submitting the required verification documents, my account has not yet been verified, and my withdrawal request remains pending. This delay is causing unnecessary inconvenience, and I have not received a satisfactory explanation or timeline for resolution.

I kindly request that you review my submitted documents as soon as possible, complete the verification process, and process my ₹5,000 withdrawal without further delay.

Disputed Casino Dafabet Casino
Amount ₹5000

Discussion

User name

Dear @Monika401,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello,

Thank you for your patience.

At this time, we have not received your verification document.

To continue with the verification process, please upload one of the following valid government-issued IDs:

Driver's License
Passport
Aadhaar Card (front and back)

In addition, please provide a photo of yourself holding the same ID (showing both the front and back) next to your face. Ensure that your arms and shoulders are fully visible, and that all ID details are clear and readable when the image is zoomed in.

Thanks,
Dafabet
User name loyalty-level-1
I have uploaded the required documents
User name
Dear valued customer,

Please be informed that our Customer Support team has contacted you to request additional documents needed to validate your account.
Kindly proceed with their instructions. Once the relevant documents are provided, we will immediately proceed with our review.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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57h left
$1,068