My account details are as follows:
Username: < sent to the casino >
Date of Birth: 16/08/1999
Transaction ID: 517885016
Withdrawal Amount: ₹5,000 INR
Despite submitting the required verification documents, my account has not yet been verified, and my withdrawal request remains pending. This delay is causing unnecessary inconvenience, and I have not received a satisfactory explanation or timeline for resolution.
I kindly request that you review my submitted documents as soon as possible, complete the verification process, and process my ₹5,000 withdrawal without further delay.
Dear @Monika401,
Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Thank you for your patience.
At this time, we have not received your verification document.
To continue with the verification process, please upload one of the following valid government-issued IDs:
Driver's License
Passport
Aadhaar Card (front and back)
In addition, please provide a photo of yourself holding the same ID (showing both the front and back) next to your face. Ensure that your arms and shoulders are fully visible, and that all ID details are clear and readable when the image is zoomed in.
Thanks,
Dafabet
Please be informed that our Customer Support team has contacted you to request additional documents needed to validate your account.
Kindly proceed with their instructions. Once the relevant documents are provided, we will immediately proceed with our review.
Thanks,
Dafabet
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