Complaint #2049 Dafabet Casino

Withdrawal not credited into my bank account INR100000

By Siva V.

7 months ago

Message on forum

Dear AskGamblers Team,

My name is < full name removed>, and I am filing this complaint regarding an unresolved withdrawal issue with Dafabet.

My Dafabet User ID is: < username removed >

On 24/06/2025 at 09:33 GMT+5:30, I requested a withdrawal of ₹100,000.

In the Dafabet account transaction history, the withdrawal status is marked as “Successful.”

However, I have not received the funds in my bank account till now.

I am attaching the Dafabet transaction screenshots where the withdrawal shows as successful, including:

Transaction ID: 2696789916

Type: Withdrawal

Amount: ₹100,000

Status: Successful

Despite the status, the amount has not been credited to my bank account, and Dafabet support has not provided any solution or confirmation regarding the transfer.

I kindly request AskGamblers to assist in resolving this matter and ensure that Dafabet processes or traces my withdrawal amount of ₹100,000 immediately.

I am available to provide any additional proof, bank statements, or communication history if required.

Kindly find the attached withdrawal receipts.

Thank you for your support.

Regards,

< full name removed >

Dafabet User ID: < username removed >

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹97000

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Siva2259

• India

7 months ago

I would like to respond to Dafabet’s latest email, where they now claim that my ₹1,00,000 withdrawal was subject to a 3% fee and that ₹97,000 was credited to my bank account.

This explanation raises several serious inconsistencies that remain unresolved.

Key Points for Clarification:

If Dafabet’s policy is to deduct a 3% fee on withdrawals, then:

Why was my earlier withdrawal dated 21/06/2025 credited as a full ₹1,00,000 back to my Dafabet account on 11/12/2025, with no fee deduction applied?

This clearly shows that the ₹97,000 credit cannot automatically be assumed as a Dafabet withdrawal with a 3% fee.

Dafabet now states that the UTR provided by their PSP is reflected in my bank statement.

If this was true, then why was this clarification not provided earlier, despite my repeated follow-ups over the last six months?

Throughout this period, Dafabet’s live support repeatedly stated that the issue was “under investigation” and never once confirmed that a ₹97,000 transfer had already been completed.

For every genuine bank transfer, there must be:

A specific UTR

A date

A sender account / PSP reference

Till now, Dafabet has not shared any verifiable transfer proof clearly showing that:

They initiated a ₹97,000 transfer

It was sent to my bank account

It corresponds specifically to the 24/06/2025 withdrawal request

Instead of providing concrete proof, Dafabet has only sent generic emails with statements, without attaching:

Bank transfer confirmation

PSP remittance slip

Official transaction document linking the UTR to Dafabet

The ₹97,000 credit in my bank account on 24/06/2025 is supported by independent documentation, and I am now attaching the loan approval letter to further substantiate that this amount was not a Dafabet withdrawal.

Conclusion:

This complaint is not about assumptions, but about verifiable proof.

If Dafabet has indeed processed a ₹97,000 withdrawal:

They should be able to provide clear, documentary evidence linking that transfer to my Dafabet account and the 24/06/2025 withdrawal.

Until such proof is provided, the ₹1,00,000 withdrawal dated 24/06/2025 remains unresolved and unpaid.

I request AskGamblers to review the contradictions highlighted above and ask Dafabet to submit proper transaction proof, not just email statements.

Siva2259

• India

7 months ago

I would like to respond to Dafabet’s latest email, where they now claim that my **₹1,00,000 withdrawal was subject to a 3% fee and that ₹97,000 was credited** to my bank account.

This explanation raises several **serious inconsistencies** that remain unresolved.

**Key Points for Clarification:**

1. If Dafabet’s policy is to deduct a **3% fee on withdrawals**, then:

* Why was my **earlier withdrawal dated 21/06/2025** credited as a **full ₹1,00,000** back to my Dafabet account on **11/12/2025**, with **no fee deduction applied**?
* This clearly shows that the ₹97,000 credit cannot automatically be assumed as a Dafabet withdrawal with a 3% fee.

2. Dafabet now states that the **UTR provided by their PSP is reflected in my bank statement**.

* If this was true, then **why was this clarification not provided earlier**, despite my repeated follow-ups over the last **six months**?
* Throughout this period, Dafabet’s live support repeatedly stated that the issue was *“under investigation”* and never once confirmed that a ₹97,000 transfer had already been completed.

3. For **every genuine bank transfer**, there must be:

* A **specific UTR**
* A **date**
* A **sender account / PSP reference**

Till now, Dafabet has **not shared any verifiable transfer proof** clearly showing that:

* They initiated a ₹97,000 transfer
* It was sent to **my bank account**
* It corresponds specifically to the **24/06/2025 withdrawal request**

4. Instead of providing concrete proof, Dafabet has only sent **generic emails with statements**, without attaching:

* Bank transfer confirmation
* PSP remittance slip
* Official transaction document linking the UTR to Dafabet

5. The ₹97,000 credit in my bank account on 24/06/2025 is supported by **independent documentation**, and I am now attaching the **loan approval letter** to further substantiate that this amount was **not a Dafabet withdrawal**.

**Conclusion:**

This complaint is **not about assumptions**, but about **verifiable proof**.

If Dafabet has indeed processed a ₹97,000 withdrawal:

* They should be able to provide **clear, documentary evidence** linking that transfer to my Dafabet account and the 24/06/2025 withdrawal.

Until such proof is provided, the **₹1,00,000 withdrawal dated 24/06/2025 remains unresolved and unpaid**.

I request AskGamblers to review the contradictions highlighted above and ask Dafabet to submit **proper transaction proof**, not just email statements.

Dafabet Casino

• Representative

7 months ago

Dear customer,

Our review confirms that the ₹100,000 withdrawal is subject to a 3% fee, resulting in a net amount of ₹97,000. The UTR provided by the PSP is already reflected on your bank statement. All details were verified as correct, and the transaction status confirms the funds were successfully transferred to your account.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1339 / 1404

Avg. Amount $1,106

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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Forcefully applying bonus on my account and not even verifying it for so long

Hi AskGamblers,

I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

Firstly, they failed to verify my account, and it has been pending for so long. Even after multiple follow-ups, nothing happened, and now they forcefully applied some random bonus and are marking all my winnings as bonus amount.

I placed bets using my raw cash deposit of INR 4K without opting into any bonus.

My winnings were incorrectly credited to my Bonus Balance instead of my Cash Balance. I spoke with their support team multiple times, asking which bonus this is and who applied but they can't help me. As I can see and verified by them, there is no active bonus in my account. When asked how they can apply something automatically, they again provided the same bot-based repetitive responses, which are useless. This is completely a breach of customers' trust, where the casino is applying the bonus without the knowledge of the customer, which is not only unethical but also illegal.

I would request Dafabet to please review my transaction and casino betting history and manually transfer my winnings to my withdrawable cash wallet immediately.

Also, please verify my account, which has been pending for so long despite providing all the documents. My ID is SSINGH241

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ID: SSINGH241

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I uploaded my documents 10 days ago for account verification purposes and an account withdrawal concern. But till now it is showing account verification in review and as a result, they are just declining my withdrawal requests.

So, AskGamblers team, please intervene here and help getting my account verified and my withdrawl

Total disputed amount is 69000

AskGamblers team, please intervene here because, according to the Dafabet team, they take 48 to 72 hours to review the documents, but for 10 days they are just delaying my verification.

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I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,60,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

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Freezing funds for over 10 days under an endless review with zero communication

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Below is the exact timeline of the issue:

July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

I would like to emphasize two crucial facts regarding my account:

No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

Whenever I ask for the specific reason for this review or a deadline for its completion, the casino flatly refuses to provide details. They are simply withholding my cash funds and stalling the process indefinitely without any transparency.

I kindly request Ask assistance in mediating this matter. I urge Dafabet to immediately conclude this "review," restore my withdrawal access, and release my funds.

Thank you very much for your time and assistance.

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Error code310

Hello AskGamblers,

I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Clicking "Try Again" does not help - the same error repeats every time, with no explanation of what's causing it.

Attempts to resolve:

I've reached out through Dafabet's Live Chat, but haven't received any real help - just standard responses that don't address the root cause. Since the withdrawal never actually processes, there's no transaction ID to reference, which seems to be causing further confusion with their support team.

Attached evidence:

1. Screenshot confirming my documents are verified/approved

2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

What I need:

I'd like AskGamblers to step in and push Dafabet to properly investigate Error Code 310 on my account, so I can finally withdraw my funds. This has gone on long enough without a real answer from their support team.

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