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Withdrawal money not received even after continuous follow ups


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By ethin
1 year ago

MY ID - < removed and sent to casino >

Transaction id - 437699043

I have made the withdrawal on 01-05-2025 01:11:55 AM for INR 20500.00

Its showing Your transaction was Successful in the app

But money not yet credited to my bank account even after 7 days. Even after sending many mails and contacting the useless live chat no response other than we will update if anything happens. So I have come to AskGamblers for help. Please help me get money credited to my account.

Disputed Casino Dafabet Casino
Amount ₹20500

Discussion

User name loyalty-level-2
It’s been 15 days , As mentioned in the earlier email that you sent, I have attached my updated bank statement for your reference. As clearly visible, there has been no credit of the withdrawal amount in my account. Furthermore, the UTR number provided by you is invalid, and no such transaction exists in my records.
This delay is unacceptable. If the payment failed, the funds should have been returned to your bank by now. I demand that you verify this immediately and process the correct payment without any further delay.
I expect a resolution to this issue by the end of the day, failing which I will be forced to escalate this matter
User name

Dear @ethin,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

We can confirm that our customer support team has already informed you via email for the details of the transaction.
We still encourage you to contact our CS department about these issues.

Thanks,
Dafabet
User name loyalty-level-2
The money not yet received. The utr number is false , the payment partner must have given wrong information i went to the bank and verified it. I’ve attached my bank statement for proof of that .
Please kindly get my money credited to my account . I didn’t expect this fraud activity from dafabet

Dafabet Casino Complaint Stats

Resolved 1478 / 1553
Avg. Amount $1,137
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 874 out of 916 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000